Growth Strategy Director – Strategic Program Management
Humana
PMP
Job Level
JuniorMid-Level
Tech Stack
PMP
About the role
- Responsible for the successful configuration and deployment of Q2’s Risk & Fraud Management Software Solutions
- Hybrid project management and technical implementation role including application troubleshooting and support
- Serve as primary contact with largest/most complex customers during implementations; demonstrate confident executive presence
- Partner with customers to understand business requirements and expectations
- Design and execute project plans and documentation to deploy Q2 solutions
- Direct project resources to complete tasks in a timely manner and assess project risks and mitigations
- Track status and provide updates on overall implementation process
- Train and educate customers on the product and configuration options
- Work closely with customer and internal teams to problem-solve issues and ensure successful delivery
Requirements
- Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent related work experience
- Experience managing large and complex customer relationships, corresponding with executive-level customer contacts
- Project Management Methodology exposure preferred (PMP or PMI)
- Familiarity with enterprise software deployment architecture and methodologies
- Ability to organize and execute multi-facet software deployments
- Experience building documentation and project plans using Excel, MS Project, and MS PowerPoint
- Capable of assessing project risks and mitigations
- Ability to convey technical concepts to business-oriented banking project teams and interact with technical internal resources
- Strong written and oral communication skills with excellent people and teamwork skills
- Ability to remain calm, diplomatic, and cooperative under stressful conditions
- Attention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-task in a fast-paced environment
- Financial Services and enterprise software experience preferred
- This position requires fluent written and oral communication in English
- Applicants must be authorized to work for any employer in the U.S.; employer will not sponsor employment Visas at this time
