Program Manager

• Provide oversight for multiple projects and workstreams supporting assigned clients within the Q2 Integrated Services organization.
• Responsible for coordinating delivery across teams, maintaining program alignment with client objectives, and ensuring high-quality outcomes.
• Serve as the primary point of contact for program delivery, managing communications with clients and internal stakeholders while driving overall program success.
• Lead and manage multiple projects simultaneously within a matrixed environment, ensuring high-quality and timely delivery.
• Coordinate cross-functional workstreams and manage interdependencies across internal teams and partners.
• Develop and maintain program roadmaps for assigned financial institutions (FIs).
• Manage program-level communications with clients and internal stakeholders.
• Provide regular status updates and strategic insights to internal leadership, including senior executives.
• Track program progress, identify changes in priorities or strategy, and communicate impacts.
• Establish and maintain program governance, including risk and issue management and escalation as needed.
• Proactively monitor program health, anticipating and addressing potential challenges.
• Manage program documentation and reporting, including dashboards and standard program artifacts.
• Monitor program resourcing and escalate potential capacity or staffing concerns.
• Develop and support measurement and reporting frameworks such as KPIs, balanced scorecards, and dashboards.
• Collaborate with cross-functional teams to develop and maintain delivery playbooks and operational best practices.
• Foster strong client relationships and ensure a high standard of service delivery.

Manager

• Define and drive product strategy for account opening and onboarding solutions
• Collaborate with other Product Managers to align products with company strategy
• Manage products across all lifecycle phases
• Handle vendor relationships and align forward roadmaps
• Ensure regulatory and compliance requirements are incorporated
• Scope, plan, and execute work across multiple engineering and product teams
• Identify opportunities for new trends/features/products
• Build product business cases using research, industry expertise, and financial knowledge
• Assess risk of value, feasibility, and usability for product success
• Communicate value and vision effectively to stakeholders
• Engage with clients via Success and Sales teams as needed
• Champion end-user experience and integrate best-in-class front-end design
• Work with Release Management teams for release documentation and internal training

Senior New Product Introduction Manager

Implementation Specialist

• Partner with clients and internal teams to understand business requirements and direct the configuration duties
• Develop and perform quality assurance check points within your team to ensure quality and timely delivery
• Take ownership of your team’s business results by developing and leading training and execution plans
• Monitors and impacts key metrics and efficiencies
• Problem-solve routine to complex issues
• Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
• Identify opportunities to build tools or enhancements that improve implementation quality, efficiency, and team productivity.
• Track status and provide updates in relation to overall implementation process
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
• Work closely with Development and other teams to ensure client satisfaction and on-time delivery

Implementation Engineer

Full-stack Engineer

• Serve as the US-based functional owner for a core fraud and risk platform domain, accountable for technical direction, platform health, and delivery outcomes
• Define and maintain architectural standards, operational KPIs, and reliability targets
• Advance AI-enabled capabilities through intelligent automation, model-driven decisioning, and data observability
• Ensure production stability through strong monitoring, incident response, and root cause management practices
• Partner closely with Product, Risk, Data, and Engineering stakeholders to align roadmap priorities with measurable business impact
• Drive scalability, resilience, and security improvements across the platform
• Provide people leadership and day-to-day oversight for US-based engineers
• Operate effectively within a globally distributed engineering structure with shared functional alignment
• Ensure delivery consistency, engineering quality, and adherence to common standards and tooling
• Facilitate cross-region coordination and proactively remove execution barriers
• Lead adoption of AI-First engineering practices, embedding automation and data-driven decision making into workflows
• Promote responsible innovation while maintaining production rigor and compliance standards
• Model an “All In” mindset through full ownership of outcomes, transparent communication, and decisive execution
• Mentor engineers through structured coaching, performance management, and career development
• Drive high-quality code reviews, architectural governance, DevOps maturity, and CI/CD optimization
• Lead Agile ceremonies with emphasis on predictability, accountability, and measurable results
• Support hiring and onboarding to strengthen technical depth and delivery capability

Software Engineering Manager

Account Manager

• Create and design a compelling “better together” value prop for partners and Q2 overall and specific Q2 solutions
• Develop and implement a strategy with the Q2 field on how to engage with partners and recommended sales plays to run
• Work with Marketing to design and build the key artifacts needed including presentations, joint customer facing presentations, win stories, partnership and integration collateral
• Align Q2’s and partner sales teams to help hit sales targets
• Help promote the joint value prop to our partners and how to jointly position with prospects/customers
• Identify and facilitate opportunities to sponsor partner events, to engage and do systematic joint account planning and selling
• Manage joint sales progress by territory and by team and track pipeline, win rates etc.; learn and continue to adapt the joint sales strategy and plays

Strategic Alliance Partner Manager

Sales

• Lead, support, and grow a high-performing sales team focused on the community bank and credit union market.
• Provide day-to-day, individualized management of Regional Sales Managers, ensuring accountability for weekly sales activities, account planning, pipeline coverage, and bookings quotas.
• Teach and mentor the sales team on best practices in needs assessment, qualification, solution presentation, competitive differentiation, deal strategy, negotiation, and contract execution.
• Build strong executive relationships with clients, maintaining active engagement through thoughtful follow-up and consultative partnership.
• Collaborate with product experts, customer success, and support teams to address technical, budgetary, and competitive objections.
• Partner with Marketing and Inside Sales to create targeted lead generation programs that drive pipeline growth.
• Leverage Salesforce and other sales automation tools to ensure CRM accuracy, produce weekly/monthly/quarterly reports, and deliver accurate forecasts.
• Represent the company at client meetings, industry conferences, and internal leadership forums.
• Foster a culture of accountability, passion, and performance within the sales team.

Manager, Sales – Innovation Studio

Consultant

• Assesses project risks and builds mitigation strategies
• Trains others in best practices and proper execution
• Participates in building project plans and guides teams through key on-site activities
• Works with Solutions Architects and Development to ensure suggested solutions are feasible
• Acts as a liaison and manages expectations of key sponsors and client executive staff related to timing, functionality, and back-office requirements needed to support a successful go-live
• Mentors PMs and trains other Implementation resources in areas of product expertise, case resolution, client communication, and process improvement
• Supports case management and timely issue resolution by facilitating case reviews
• Acts as subject matter expert in product features and functionality
• Helps build requirements and solution design
• Analyzes customers’ businesses and makes recommendations
• Ensures that all security, availability, confidentiality, and privacy policies and controls are adhered to
• Helps oversee testing and case resolution

Business Consultant

Marketing

• Partner with End User Adoption Marketing Strategists to execute and coordinate marketing plans in support of end user adoption growth for our customers (financial institutions)
• Develop and deliver marketing assets and materials to financial institutions
• Drive operational efficiencies and establish new processes to scale strategic programs and customer reach
• Support development and management of marketing resource library and materials
• Maintain a campaign roadmap and coordinate with cross functional partners to ensure GTM efforts are aligned and executed on time
• Manage customer distribution lists and create and manage customer communications for program updates
• Work cross-functionally with teams across sales, partner success, development, and field marketing
• Support sales and marketing initiatives to achieve sales and revenue targets

Senior Marketing Adoption Strategist

Customer Success Manager

• Build and maintain respectful and collaborative relationships with new and existing clients
• Participate in the implementations process for new clients as assigned, not as the primary liaison, but to begin building rapport with the client and learn their specific needs
• Meet with assigned clients at least monthly by phone and in person as needed (a minimum of once per year) to review their online banking statistics, goals and future plans along with any specific issues they are having
• Analyze customer problems, needs and requirements, and then position Q2 products and services to resolve/meet them
• Ensure that customer’s issues are dealt with efficiently by the other areas of Q2, as needed and inform Management of significant issues
• Provide contract renewal management for assigned accounts
• Coordinate, as needed, with vendor partners to address client requests
• Identify opportunities and cross-sell additional features of Q2 to existing clients
• Participate in cross-sell campaigns as identified by the Director of Customer Success
• Represent Q2 at customer events and Client User group sessions, as needed or assigned
• Provide input to Product Management on enhancements and new releases, including support of commercialization projects as needed
• Provide demo and training support and/or scheduling for existing clients as needed
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

Senior Customer Success Manager

Technical Writer

• Supports product and implementation documentation needs by creating clear, accurate, and structured content.
• Collaborates with cross-functional teams to ensure proper capture and dissemination of technical information for internal teams and customers.
• Interview developers, product owners, project managers, implementation engineers, and other subject matter experts to gather and document technical details for product features, setup, configuration, and implementation.
• Research, write, edit, and review product and implementation documentation within established timelines, ensuring clarity, completeness, technical accuracy, and exceptional user experience.
• Create and maintain supporting visuals, including illustrations, screenshots, and diagrams, as needed to enhance understanding and usability.
• Coordinate with downstream teams to ensure required documentation for development efforts is completed and delivered to appropriate internal stakeholders and/or customers.
• Participate in documentation planning activities, including defining audience, performing task analysis, preparing documentation plans, and supporting content delivery schedules.
• Review and validate technical documentation produced by other teams for technical accuracy, quality, and adherence to Q2 documentation standards and style guidelines.
• Contribute to the development and maintenance of documentation templates, structured content, and single-sourcing practices within a component content management system (CCMS), such as Paligo.
• Identify documentation gaps, recommend improvements, and support continuous improvement of documentation processes and tooling.
• Create documentation and content optimized for AI consumption, including tagging, structured metadata, and clear semantic organization to improve discoverability and generative content use.
• Navigate ambiguity and evolving technical requirements by applying strong analytical, problem-solving, and judgement skills to define documentation scope, priorities, and approach.
• Ensure all documentation adheres to Q2 security, availability, confidentiality, and privacy policies and controls.
• Perform other related duties as assigned.

Solutions Engineer

• Mastery of the live software demo
• Serve as a subject matter expert on Q2 solutions and how they address the prevailing needs of the market
• Perform needs analysis with clients and translate that to Q2 solutions
• Develop and deliver compelling solution presentations to clients and prospects
• Collaborate with Regional Sales Managers (RSM) and Customer Success Managers (CSM) throughout the sales process, working with different customers segments (Tiers) and financial institution types
• Serve as a supporting role in client engagements including co-presenter, documenter, and observer
• Share case studies and examples of successful implementations to illustrate best practices
• Act as an open collaborator within the SC team on best practices, competitor analysis, client reactions, and demo techniques
• Participate in regular feedback loops to share client and prospect input with Product Management
• Support Q2 marketing efforts supporting webinars, campaigns, trade shows/exhibiting, speaking, and our user conference
• Provide technical leadership and support for RFI/RFP processes