PROXIMO HOLDINGS LIMITED

Account Manager

• Manage hire requests from start to finish, making sure customers are contacted within agreed timeframes and that each hire is handled efficiently.
• Arranging the delivery of replacement hire vehicles for customers.
• Sourcing vehicles from alternative suppliers when needed to meet customer needs.
• Keeping customers updated on progress and meeting agreed Service Level Agreement call times.
• Working with the Claims team, Hire team, branch teams, and suppliers to arrange suitable vehicles.
• Updating customer files accurately using our internal system.
• Co-ordinating deliveries and collections so we make the best use of resources and keep costs under control.

Specialist Adapted Account Manager

• Be the first point of contact for customers who have been involved in an accident, gathering the information we need and recording it accurately
• Review accident details to understand liability and identify the at-fault party
• Keep in regular contact with customers once they have their hire vehicle, making sure they’re supported throughout
• Complete final invoices at the end of the hire period and update our internal systems
• Work with insurers to settle liability and cost disputes
• Recover hire vehicle costs from third-party insurance companies

Claims Account Manager

Customer Support

• Speaking with customers and our branch teams, getting to the heart of what’s happened in each individual case.
• Reviewing accident details and assessing whether we can provide a hire vehicle.
• Have open, supportive conversations with customers.
• Working closely with our network to make sure the right vehicle gets to the right person, quickly and efficiently.
• Managing your own caseload and seeing each case through from start to finish.
• Organising vehicle hires and making sure deliveries happen on time.
• Liaising with our branches and regional managers to support smooth operations.
• Sourcing alternative vehicles when needed to meet specific customer requirements.
• Keeping customer records updated using our bespoke internal system.
• Identifying individual customer needs and finding solutions that strike the right balance between being supportive and practical.

Customer Service Advisor

Advisor

• Liaising with insurers and engineers to resolve liability queries and recover costs.
• Researching and selecting suitable repairers from our network to meet customer needs.
• Keeping customers updated, coordinating with insurers and engineers, and ensuring vehicles are repaired promptly.
• Working closely with fleet providers, clients, and repairers to ensure timely and efficient repairs.
• Providing excellent customer service through clear communication and problem-solving.
• Meeting service level agreements and deadlines.

Specialist Adapted Account Manager

Claims Account Manager

Customer Service Advisor

Claims Advisor