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P
Claims Advisor
PROXIMO HOLDINGS LIMITEDClaims Advisor at Complete Vehicle Support coordinating vehicle repairs and providing customer service. This role involves liaising with insurers, engineers, and repairers in a hybrid work setting.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication while managing relationships with insurers, engineers, and repairers to ensure timely vehicle repairs. Proven ability to handle high call volumes and meet service level agreements in the motor industry.
Highest-signal resume keywords
Customer ServiceCommunicationProblem-SolvingLiability ResolutionMotor Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
AmbitionCuriosity
Industry Keywords
InsurersRepairersFleet ProvidersService Level AgreementsCost Recovery
About the role
Key responsibilities & impact- Liaising with insurers and engineers to resolve liability queries and recover costs.
- Researching and selecting suitable repairers from our network to meet customer needs.
- Keeping customers updated, coordinating with insurers and engineers, and ensuring vehicles are repaired promptly.
- Working closely with fleet providers, clients, and repairers to ensure timely and efficient repairs.
- Providing excellent customer service through clear communication and problem-solving.
- Meeting service level agreements and deadlines.
Requirements
What you’ll need- Experience handling a high volume of calls, ideally within the motor industry.
- Ambition, curiosity, and new ideas are always welcome.
Benefits
Comp & perks- 25 days’ holiday plus bank holidays, your birthday off, and holidays increasing to 29 days.
- Hybrid working after three months’ probation.
- Medicash healthcare plan, including optical, dental, physiotherapy, and more.
- Events throughout the year, including an end-of-year party.
- Funding for qualifications and apprenticeship schemes.
- Enhanced maternity and paternity leave.
- Pension contributions of 5% from you and 5% from us.
- £1,000 employee referral bonus.
- Monthly wellbeing hour.
- Tech scheme and retail cashback scheme.
- Service reward scheme.
- Cycle to Work scheme.
- Casual dress code.