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Customer Service Advisor
PROXIMO HOLDINGS LIMITEDCustomer Service Advisor providing vehicle hire solutions for individuals from vulnerable backgrounds at Proximo. Managing casework and ensuring efficient delivery of services with a focus on customer care.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and empathy skills to effectively manage customer interactions and case resolutions. Capable of organizing vehicle hires and ensuring timely deliveries while maintaining accurate customer records.
Highest-signal resume keywords
EmpathyCommunication SkillsProblem-Solving MindsetSelf-MotivatedOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Great Communication SkillsConfidenceSelf-MotivationWell-OrganizedPositive Mindset
Tools & Technologies
Bespoke Internal System
Industry Keywords
Vehicle Hire SectorCustomer Needs AssessmentCase ManagementVehicle Delivery CoordinationCustomer Record Keeping
About the role
Key responsibilities & impact- Speaking with customers and our branch teams, getting to the heart of what’s happened in each individual case.
- Reviewing accident details and assessing whether we can provide a hire vehicle.
- Have open, supportive conversations with customers.
- Working closely with our network to make sure the right vehicle gets to the right person, quickly and efficiently.
- Managing your own caseload and seeing each case through from start to finish.
- Organising vehicle hires and making sure deliveries happen on time.
- Liaising with our branches and regional managers to support smooth operations.
- Sourcing alternative vehicles when needed to meet specific customer requirements.
- Keeping customer records updated using our bespoke internal system.
- Identifying individual customer needs and finding solutions that strike the right balance between being supportive and practical.
Requirements
What you’ll need- Empathy and great communication skills – you’ll genuinely care about your customers and their experience.
- Someone who’s confident, self-motivated, and well-organised – you’ll manage your own workload and respond quickly when things are urgent.
- Experience in the vehicle or hire sector is a bonus, but not essential.
- Most of all, a positive, problem-solving mindset.
Benefits
Comp & perks- 25 days holiday (plus bank holidays and your birthday off)
- Hybrid working after 3 months of probation
- Healthcare plan via Medicash, covering optical, dental, and physiotherapy
- Funded Summer and Christmas company events
- Enhanced paternity and maternity leave
- Health and wellbeing programme
- Tech Scheme
- Retail Cashback Scheme
- Service Reward Scheme
- Cycle to Work Scheme