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Customer Service Advisor
PROXIMO HOLDINGS LIMITEDCustomer Service Advisor providing vehicle hire solutions for individuals from vulnerable backgrounds at Proximo. Managing casework and ensuring efficient delivery of services with a focus on customer care.
About the role
Key responsibilities & impact- Speaking with customers and our branch teams, getting to the heart of what’s happened in each individual case.
- Reviewing accident details and assessing whether we can provide a hire vehicle.
- Have open, supportive conversations with customers.
- Working closely with our network to make sure the right vehicle gets to the right person, quickly and efficiently.
- Managing your own caseload and seeing each case through from start to finish.
- Organising vehicle hires and making sure deliveries happen on time.
- Liaising with our branches and regional managers to support smooth operations.
- Sourcing alternative vehicles when needed to meet specific customer requirements.
- Keeping customer records updated using our bespoke internal system.
- Identifying individual customer needs and finding solutions that strike the right balance between being supportive and practical.
Requirements
What you’ll need- Empathy and great communication skills – you’ll genuinely care about your customers and their experience.
- Someone who’s confident, self-motivated, and well-organised – you’ll manage your own workload and respond quickly when things are urgent.
- Experience in the vehicle or hire sector is a bonus, but not essential.
- Most of all, a positive, problem-solving mindset.
Benefits
Comp & perks- 25 days holiday (plus bank holidays and your birthday off)
- Hybrid working after 3 months of probation
- Healthcare plan via Medicash, covering optical, dental, and physiotherapy
- Funded Summer and Christmas company events
- Enhanced paternity and maternity leave
- Health and wellbeing programme
- Tech Scheme
- Retail Cashback Scheme
- Service Reward Scheme
- Cycle to Work Scheme
ATS Keywords
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Soft Skills
Great Communication SkillsConfidenceSelf-MotivationWell-OrganizedPositive Mindset