Specialist Adapted Account Manager

PROXIMO HOLDINGS LIMITED

Specialist Adapted Account Manager at Proximo providing adapted replacement vehicles for customers. Managing hire requests and ensuring efficient vehicle delivery and customer communication.

Posted 7/26/2026full-timeChester • 🇬🇧 United KingdomMid-LevelSenior💰 £27,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and effective communication to manage hire requests and coordinate vehicle deliveries while maintaining attention to detail and problem-solving capabilities in a customer-focused environment.

Highest-signal resume keywords

Customer CommunicationOrganizational SkillsAttention to DetailProblem-SolvingKnowledge of Hire Business

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Clear CommunicationCaring Communication

Tools & Technologies

Internal System

Industry Keywords

Hire RequestsVehicle DeliveryService Level AgreementClaims ManagementSupplier Coordination

About the role

Key responsibilities & impact

Manage hire requests from start to finish, making sure customers are contacted within agreed timeframes and that each hire is handled efficiently.
Arranging the delivery of replacement hire vehicles for customers.
Sourcing vehicles from alternative suppliers when needed to meet customer needs.
Keeping customers updated on progress and meeting agreed Service Level Agreement call times.
Working with the Claims team, Hire team, branch teams, and suppliers to arrange suitable vehicles.
Updating customer files accurately using our internal system.
Co-ordinating deliveries and collections so we make the best use of resources and keep costs under control.

Requirements

What you’ll need

Clear, caring communication – you’ll speak with customers, colleagues, and suppliers in a way that feels helpful and respectful.
Strong organisation skills, with the confidence to manage your own workload and keep cases on track.
Good attention to detail, especially when updating customer files and checking hire documents.
A practical, problem-solving approach when sourcing vehicles or managing changing customer needs.
Knowledge of the hire business or vehicle makes and models would be useful, but we’ll support you as you learn.

Benefits

Comp & perks

25 days holiday (plus bank holidays and your birthday off)
Hybrid working after 3 months of probation
Healthcare plan via Medicash, covering optical, dental, and physiotherapy
Funded Summer and Christmas company events
Enhanced paternity and maternity leave
Health and wellbeing programme
Tech Scheme
Retail Cashback Scheme
Service Reward Scheme
Cycle to Work Scheme