People Operations

• Act as a key point of contact for employees across the USA, Canada, and Latam (mainly Colombia and Costa Rica), guiding them on HR policies, procedures, and employee relations issues.
• Assist managers with setting goals, conducting performance reviews, and ensuring participation in HR-related processes for all dedicated headcounts.
• Oversee HR compliance, ensuring adherence to relevant laws and regulations, including support for audits related to SOC, ISO, and other standards.
• Support employee development programs by helping managers and employees identify growth opportunities, career paths, and learning goals.
• Regularly communicate with employees (through 1:1s, team meetings, etc.), ensuring that all personnel are supported and engaged in their roles.
• Facilitate benefits for the dedicated headcount.
• Organize team-building activities and happy hours.
• Partner with managers to drive engagement initiatives, ensuring alignment with company values and a focus on employee well-being.
• Support initiatives around employee feedback, ensuring surveys, pulse checks, and continuous feedback mechanisms are in place.
• Monitor trends in employee retention and collaborate with teams to propose solutions for improving the employee experience and reducing attrition.

People Partner / HRBP

Senior HR Specialist – Talent Acquisition

People & Talent Lead

People Operations and Systems Specialist

Product Delivery Manager – People & Communications Technology

People Analytics Specialist