Act as a key point of contact for employees across the USA, Canada, and LATAM (mainly Colombia and Costa Rica), guiding them on HR policies, procedures, and employee relations issues.
Assist managers with setting goals, conducting performance reviews, and ensuring participation in HR-related processes for dedicated headcounts.
Oversee HR compliance and support audits related to SOC, ISO, and other standards.
Support employee development programs by helping managers and employees identify growth opportunities, career paths, and learning goals.
Regularly communicate with employees via 1:1s and team meetings to ensure support and engagement.
Facilitate benefits for the dedicated headcount.
Organize team-building activities and happy hours.
Partner with managers to drive engagement initiatives and employee well-being.
Support employee feedback initiatives including surveys, pulse checks, and continuous feedback mechanisms.
Monitor retention trends and collaborate with teams to propose solutions for improving employee experience and reducing attrition.
Requirements
2+ years of experience in HR, ideally in a fast-paced or tech-driven environment in the US, Canada, and LATAM.
Strong understanding of HR policies, talent management practices, and recruitment processes.
Excellent communication and interpersonal skills.
High level of organizational skills; able to manage multiple priorities and maintain attention to detail.
Commitment to core values: Obsession, Ownership, Transparency, and Partnership.
Experience with HR and benefit provider systems like BambooHR and ADP (plus).