Act as a key point of contact for employees across the USA, Canada, and Latam (mainly Colombia and Costa Rica), guiding them on HR policies, procedures, and employee relations issues.
Assist managers with setting goals, conducting performance reviews, and ensuring participation in HR-related processes for all dedicated headcounts.
Oversee HR compliance, ensuring adherence to relevant laws and regulations, including support for audits related to SOC, ISO, and other standards.
Support employee development programs by helping managers and employees identify growth opportunities, career paths, and learning goals.
Regularly communicate with employees (through 1:1s, team meetings, etc.), ensuring that all personnel are supported and engaged in their roles.
Facilitate benefits for the dedicated headcount.
Organize team-building activities and happy hours.
Partner with managers to drive engagement initiatives, ensuring alignment with company values and a focus on employee well-being.
Support initiatives around employee feedback, ensuring surveys, pulse checks, and continuous feedback mechanisms are in place.
Monitor trends in employee retention and collaborate with teams to propose solutions for improving the employee experience and reducing attrition.
Requirements
2+ years of experience in HR, ideally in a fast-paced or tech-driven environment in the US, Canada, and LATAM.
Strong understanding of HR policies, talent management practices, and recruitment processes.
Excellent communication and interpersonal skills, capable of fostering positive relationships across all levels of the company.
High level of organizational skills, capable of managing multiple priorities and maintaining attention to detail in a dynamic environment.
Commitment to our core values: Obsession, Ownership, Transparency, and Partnership.
Experience working with HR and benefit provider systems like BambooHR and ADP will be a plus.