Protos Security

Associate

• Conduct routine, unannounced, and undercover site visits to monitor operations
• Use camera equipment to remotely observe and evaluate employee adherence to compliance standards
• Ensure employees are checking valid government-issued IDs for all liquor purchases, in compliance with state & federal laws and customer policies and procedures
• Verify that employees are following credit card-only payment policies for food and beverage transactions
• Accurately document findings from both on-site and camera-based assessments using provided checklists and reporting tools
• Submit detailed reports to management highlighting any areas of concern or non-compliance
• Maintain confidentiality and integrity when handling camera footage or sensitive compliance information
• Ensure all activities align with client and company policies, procedures, and ethical standards
• Support management in implementing corrective actions or disciplinary measures for repeated or serious compliance issues

Assessment Associate, Part Time

Manager

• Serve as the primary administrator for the ADP Workforce Now Benefits module, maintaining benefit plan configurations, eligibility rules, workflows, system testing, and ongoing enhancements
• Configure, maintain, and administer all employee benefit programs including medical, dental, vision, life, disability, voluntary benefits, FSA/HSA, and retirement plans
• Process employee benefit elections, qualifying life events, new hires, transfers, and terminations in accordance with plan documents and eligibility requirements
• Monitor, audit, and reconcile benefit deductions with Payroll to ensure accurate premium withholding and timely issue resolution
• Audit monthly carrier invoices and reconcile enrollment, deductions, and premium billing to ensure financial accuracy
• Coordinate benefit eligibility audits and maintain the integrity of employee benefit data within ADP Workforce Now
• Manage relationships with benefit carriers, brokers, third-party administrators, COBRA administrators, and other vendors to ensure high service levels, accurate data exchanges, timely issue resolution, and compliance with service agreements
• Lead annual Open Enrollment activities, including system configuration, testing, employee communications, reporting, and post-enrollment audits
• Partner with brokers and leadership during annual benefit renewals by supporting plan design evaluations, benchmarking, cost analysis, and implementation of approved changes
• Administer and oversee employee leaves of absence, including FMLA, ADA accommodations, short-term disability, long-term disability, workers' compensation coordination, and applicable state leave programs
• Monitor leave eligibility, documentation requirements, return-to-work processes, and ongoing compliance with federal, state, and local leave regulations
• Ensure compliance with ACA, ERISA, COBRA, HIPAA, Section 125, FMLA, and all applicable federal and state regulations
• Generate, analyze, and maintain ACA measurement, look-back calculations, affordability reporting, and 1095-C reporting within ADP Workforce Now
• Prepare and submit EEO-1 reporting and other required federal, state, and local compliance filings
• Support internal and external audits by preparing required documentation and responding to audit requests
• Develop recurring dashboards, reports, and executive metrics related to enrollment, participation, leave activity, compliance, utilization, and benefit costs
• Serve as the point of contact for employee benefit inquiries, resolving complex issues and escalating concerns when appropriate
• Educate employees on benefit programs, enrollment processes, qualifying life events, leave administration, and system navigation
• Develop employee communications, benefit guides, FAQs, and educational resources to improve understanding and engagement with company benefit programs.

Benefits Manager

Communications

• Own and manage all aspects of the company's public relations program and relationship with the external PR agency.
• Develop and execute public relations strategies that support company objectives and brand awareness initiatives.
• Serve as the primary liaison between company leadership and the PR agency, ensuring alignment on priorities, messaging and opportunities.
• Collaborate with company leadership and brand leaders to identify and develop public relations opportunities, thought leadership initiatives and key messaging.
• Review, approve and support PR agency activities including media outreach, press opportunities, interviews and related communications efforts.
• Develop and manage internal communications programs that support employee engagement and organizational alignment.
• Create and manage external communications initiatives across multiple brands and audiences.
• Write, edit and oversee the creation of high-quality content including press releases, articles, executive communications, marketing materials and sales enablement content.
• Partner with sales, marketing, operations and other teams as needed to develop content that supports business objectives.
• Manage content development projects from concept through completion, ensuring deadlines and quality standards are met.
• Maintain consistent brand voice and messaging across all communications channels and materials.
• Monitor PR program performance and communications effectiveness, providing recommendations for continuous improvement.
• Support additional related duties as assigned by management.

Communications Manager

• Serve as the senior point of contact for assigned strategic accounts and build strong relationships across district, regional, and corporate leadership levels
• Act as a Protos brand ambassador by delivering an elevated experience through a unified client centric approach and proactive communication
• Drive revenue retention and growth through offensive (expansion) strategies including upselling, cross selling, land and expand opportunities, and pipeline development within existing accounts
• Support defensive (stabilization) initiatives focused on renewals, client retention, risk mitigation, and long term account stability
• Partner closely with Sales, Operations, Service Agents, and executive leadership to ensure seamless service delivery, operational excellence, and continuous improvement
• Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs), including preparing agendas, reporting, and strategic account updates
• Monitor account performance trends, identify risks and opportunities, and develop strategies that demonstrate and deliver value based on client program goals
• Lead solution development efforts and coordinate internal resources to support client initiatives, service rollouts, and ongoing program execution
• Act as a trusted advisor by communicating company differentiators, innovation initiatives, industry insights, and strategic value propositions to clients
• Support workforce performance, scalability, and proactive service management initiatives to enhance the client experience and transform client sentiment
• Maintain accurate documentation of client interactions, account activity, and opportunities within Salesforce while staying informed on market trends and competitor activity

Senior Manager, Strategic Accounts

Operations

• Lead and supervise a team of approximately 35 Monitoring Specialists and Monitoring Leads
• Oversee onboarding, offboarding, scheduling, performance management, corrective actions, and employee development
• Support overnight operational coverage, including call offs and escalations
• Monitor live surveillance activity and ensure incidents are properly identified, documented, and escalated
• Respond to alerts and coordinate with authorities when required
• Review archived footage and support incident investigations
• Prepare and communicate operational and incident reporting to leadership
• Support execution within monitoring and incident reporting systems
• Partner with leadership to improve processes and drive team performance
• Deliver a high level of customer service and operational support
• Responsible for regular communication on day-to-day activities and issues to Monitoring Manager

Assessment Associate, Part Time

Benefits Manager

Communications Manager

Senior Manager, Strategic Accounts

Assistant Manager, Monitoring Operations