Senior Manager, Strategic Accounts

Protos Security

Senior Manager of Strategic Accounts responsible for client satisfaction, retention, and growth at Protos Security. Leading strategic account planning and cross-functional collaboration to ensure operational excellence.

Posted 7/7/2026full-timeRemote • California, Illinois, New York, Tennessee, Texas, Virginia • 🇺🇸 United StatesSenior💰 $105,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the senior point of contact for assigned strategic accounts and build strong relationships across district, regional, and corporate leadership levels
Act as a Protos brand ambassador by delivering an elevated experience through a unified client centric approach and proactive communication
Drive revenue retention and growth through offensive (expansion) strategies including upselling, cross selling, land and expand opportunities, and pipeline development within existing accounts
Support defensive (stabilization) initiatives focused on renewals, client retention, risk mitigation, and long term account stability
Partner closely with Sales, Operations, Service Agents, and executive leadership to ensure seamless service delivery, operational excellence, and continuous improvement
Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs), including preparing agendas, reporting, and strategic account updates
Monitor account performance trends, identify risks and opportunities, and develop strategies that demonstrate and deliver value based on client program goals
Lead solution development efforts and coordinate internal resources to support client initiatives, service rollouts, and ongoing program execution
Act as a trusted advisor by communicating company differentiators, innovation initiatives, industry insights, and strategic value propositions to clients
Support workforce performance, scalability, and proactive service management initiatives to enhance the client experience and transform client sentiment
Maintain accurate documentation of client interactions, account activity, and opportunities within Salesforce while staying informed on market trends and competitor activity

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, Finance, Accounting, or related field preferred
Minimum 7 years of strategic account management experience within a business to business environment
Demonstrated experience managing, retaining, stabilizing, and growing large enterprise or strategic accounts
Experience managing strategic relationships with Fortune 100 and/or Fortune 500 organizations
Strong communication, presentation, relationship building, and problem solving skills
Ability to collaborate cross functionally and manage multiple priorities in a fast paced environment
Strong organizational skills with a high level of attention to detail and follow through
Experience conducting executive level client reviews, reporting, and presentations
Advanced proficiency in Microsoft Office, including Excel, PowerPoint, Outlook, and CRM platforms such as Salesforce
Experience within the security industry, managed services, or enterprise client environments is a plus.

Benefits

Comp & perks

Competitive compensation
Health, Vision, Dental, and Life Insurance
Employee Assistance Program
FSA / HSA
401(k) with employer contribution
Excellent Paid Time Off (24 days)
Collaborative work environment (and great coffee!)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Strategic Account ManagementRevenue Growth StrategiesBusiness ReviewsClient Relationship ManagementMarket Trend Analysis

Soft Skills

Strong Communication SkillsProblem SolvingRelationship BuildingOrganizational SkillsCollaboration