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Assistant Manager, Monitoring Operations
Protos SecurityAssistant Manager overseeing overnight monitoring operations at Protos Security in Norcross, GA. Leading teams, managing incidents, and ensuring service delivery in a fast-paced environment.
About the role
Key responsibilities & impact- Lead and supervise a team of approximately 35 Monitoring Specialists and Monitoring Leads
- Oversee onboarding, offboarding, scheduling, performance management, corrective actions, and employee development
- Support overnight operational coverage, including call offs and escalations
- Monitor live surveillance activity and ensure incidents are properly identified, documented, and escalated
- Respond to alerts and coordinate with authorities when required
- Review archived footage and support incident investigations
- Prepare and communicate operational and incident reporting to leadership
- Support execution within monitoring and incident reporting systems
- Partner with leadership to improve processes and drive team performance
- Deliver a high level of customer service and operational support
- Responsible for regular communication on day-to-day activities and issues to Monitoring Manager
Requirements
What you’ll need- High School Diploma or equivalent required
- College education preferred but not required
- 3 to 5+ years of leadership experience required
- Prior experience leading teams in operations, monitoring, dispatch, security, call center, or similar environments preferred
- Previous overnight shift experience preferred
- Strong coaching, communication, and performance management skills
- Proficient computer skills and ability to learn new systems
- Detail oriented with strong problem solving and decision making capabilities
- Ability to work independently in a fast paced environment
Benefits
Comp & perks- Competitive compensation
- Health, Vision, Dental, and Life Insurance
- Employee Assistance Program
- FSA / HSA
- 401(k) with employer contribution
- Excellent Paid Time Off (24 days)
- Collaborative work environment (and great coffee!)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance managementincident reportingsurveillance monitoringincident investigationproblem solvingdecision makingschedulingonboardingoffboardingcustomer service
Soft Skills
leadershipcoachingcommunicationdetail orientedindependent workfast paced environment
Certifications
High School Diploma