Protocall Services, Inc.

Counselor

• Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
• Build rapport, actively listen, and foster client engagement.
• Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
• Provide resources, coping strategies, referrals, and safety planning.
• Intervene appropriately in emergent situations.
• Maintain accurate, timely, and clinically sound documentation.
• Multitask effectively while navigating multiple software systems.

Licensed Crisis Counselor

• Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
• Build rapport, actively listen, and foster client engagement.
• Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
• Provide resources, coping strategies, referrals, and safety planning.
• Intervene appropriately in emergent situations.
• Maintain accurate, timely, and clinically sound documentation.
• Multitask effectively while navigating multiple software systems.
• Maintain HIPAA compliance in a distraction-free, private office space with a lockable door.

Licensed Associate Professional Counselor (LAPC), APC

Associate

Licensed Social Work Associate Advanced, LSWAA

Licensed Professional Counselor, LPC

Therapist

Licensed Marriage Family Therapist, LMFT

Social Worker

Licensed Graduate Social Worker, LGSW

Licensed Clinical Social Worker, LCSW

Licensed Clinical Social Work Associate, LCSWA

• Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance
• Build rapport, actively listen, and foster client engagement
• Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues
• Provide resources, coping strategies, referrals, and safety planning
• Intervene appropriately in emergent situations
• Maintain accurate, timely, and clinically sound documentation
• Multitask effectively while navigating multiple software systems

License Master Social Worker, LMSW

Crisis Counselor