Crisis Counselor

Protocall Services, Inc.

Crisis Counselor providing professional telephonic support to individuals in distress. Engaging in assessments and interventions while maintaining documentation and software navigation.

Posted 7/30/2026full-timeRemote • Arizona • 🇺🇸 United StatesJunior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing empathetic telephonic support and assessing emotional and behavioral health concerns. Proficient in maintaining accurate documentation and navigating multiple software systems while ensuring client safety and engagement.

Highest-signal resume keywords

Bachelor's DegreeBehavioral Health ExperienceCounseling SkillsCrisis InterventionClient Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Assessment of Emotional HealthCoping StrategiesSafety PlanningDocumentationMultitasking

Soft Skills

EmpathyActive ListeningRapport Building

Industry Keywords

Telephonic SupportBehavioral HealthSocial ServicesClient SafetyEmergent Situations

About the role

Key responsibilities & impact

Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
Build rapport, actively listen, and foster client engagement.
Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
Provide resources, coping strategies, referrals, and safety planning.
Intervene appropriately in emergent situations.
Maintain accurate, timely, and clinically sound documentation.
Multitask effectively while navigating multiple software systems.

Requirements

What you’ll need

Bachelor’s Degree from an accredited 4 year college or university
Minimum of 1 year direct experience in behavioral health, counseling, or social services

Benefits

Comp & perks

Comprehensive medical, dental, and life insurance
401(k) program with company match
Company-matched student loan repayment program
Short- and long-term disability (STD/LTD)
Employee Assistance Program (EAP)
Accrued PTO (earn up to 4 weeks in your first year)
Opportunities for professional growth and advancement