Licensed Social Work Associate Advanced, LSWAA

Protocall Services, Inc.

Crisis Counselor providing telephonic emotional support and intervention for behavioral health. Engage with callers to assess their needs and deliver empathetic care remotely.

Posted 7/30/2026full-timeRemote • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $29 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing empathetic and ethical telephonic support while effectively assessing emotional and behavioral health concerns. Proficient in maintaining accurate documentation and navigating multiple software systems in a remote setting.

Highest-signal resume keywords

MSW, PsyD, Or PhD In Behavioral HealthActive Licensure In Good StandingClinical Practice EmphasisCrisis Intervention SkillsClient Engagement Strategies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Behavioral Health AssessmentCoping Strategies DevelopmentSafety PlanningDocumentation SkillsMultitasking Abilities

Soft Skills

EmpathyActive ListeningRapport Building

Tools & Technologies

Telephonic Support SystemsClinical Documentation Software

Industry Keywords

COAMFTECACREPCORE-accredited ProgramRemote WorkWashington Residency

About the role

Key responsibilities & impact

Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
Build rapport, actively listen, and foster client engagement.
Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
Provide resources, coping strategies, referrals, and safety planning.
Intervene appropriately in emergent situations.
Maintain accurate, timely, and clinically sound documentation.
Multitask effectively while navigating multiple software systems.

Requirements

What you’ll need

MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program
Licensure must be active and in good standing
Remote, Washington residency required

Benefits

Comp & perks

Comprehensive medical, dental, and life insurance
401(k) program with company match
Company-matched student loan repayment program
Short- and long-term disability (STD/LTD)
Employee Assistance Program (EAP)
Accrued PTO (earn up to 4 weeks in your first year)
Opportunities for professional growth and advancement