Licensed Clinical Social Work Associate, LCSWA

Protocall Services, Inc.

Crisis Counselor providing telephonic support for individuals experiencing distress. Assessing emotional health and providing guidance as part of a remote team.

Posted 7/30/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $29 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing empathetic and ethical telephonic support while effectively assessing emotional and behavioral health concerns. Proficient in maintaining accurate documentation and navigating multiple software systems in a remote setting.

Highest-signal resume keywords

MSW, PsyD, Or PhD In Behavioral HealthActive Licensure In Good StandingCrisis InterventionClient EngagementMultitasking In Software Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Behavioral Health AssessmentCoping StrategiesSafety PlanningDocumentationTelephonic Support

Soft Skills

EmpathyActive ListeningRapport Building

Industry Keywords

COAMFTECACREPCORE-accredited ProgramRemote WorkNorth Carolina Residency

About the role

Key responsibilities & impact

Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
Build rapport, actively listen, and foster client engagement.
Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
Provide resources, coping strategies, referrals, and safety planning.
Intervene appropriately in emergent situations.
Maintain accurate, timely, and clinically sound documentation.
Multitask effectively while navigating multiple software systems.

Requirements

What you’ll need

Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program
Licensure Requirements : Licensure must be active and in good standing
Location Requirements : Remote, North Carolina residency required

Benefits

Comp & perks

Comprehensive medical, dental, and life insurance
401(k) program with company match
Company-matched student loan repayment program
Short- and long-term disability (STD/LTD)
Employee Assistance Program (EAP)
Accrued PTO (earn up to 4 weeks in your first year)
Opportunities for professional growth and advancement