Licensed Associate Professional Counselor (LAPC), APC

Protocall Services, Inc.

Crisis Counselor providing telephonic support for emotional and behavioral health needs. Engaging with callers to offer resources, guidance, and intervention strategies.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $29 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing empathetic telephonic support and assessing emotional and behavioral health concerns while maintaining HIPAA compliance. Proficient in documentation and resource provision for clients in distress.

Highest-signal resume keywords

MSW, PsyD, Or PhD In Behavioral HealthActive Licensure In Good StandingCrisis InterventionClient EngagementHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Behavioral Health AssessmentCoping StrategiesSafety PlanningDocumentationMultitaskingTelephonic Support

Soft Skills

EmpathyActive ListeningRapport Building

Tools & Technologies

Software Systems Navigation

Industry Keywords

COAMFTECACREPCORE-accredited ProgramRemote WorkGeorgia Residency

About the role

Key responsibilities & impact

Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
Build rapport, actively listen, and foster client engagement.
Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
Provide resources, coping strategies, referrals, and safety planning.
Intervene appropriately in emergent situations.
Maintain accurate, timely, and clinically sound documentation.
Multitask effectively while navigating multiple software systems.
Maintain HIPAA compliance in a distraction-free, private office space with a lockable door.

Requirements

What you’ll need

Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program
Licensure must be active and in good standing
Remote, Georgia residency required

Benefits

Comp & perks

Comprehensive medical, dental, and life insurance
401(k) program with company match
Company-matched student loan repayment program
Short- and long-term disability (STD/LTD)
Employee Assistance Program (EAP)
Accrued PTO (earn up to 4 weeks in your first year)
Opportunities for professional growth and advancement