Protective Life

Lead, Field Technology Platform Optimization and Communication Strategy

Protective Life

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $105,000 - $145,000 per year

Job Level

Senior

Tech Stack

SQLTableau

About the role

  • Monitor, interpret, and optimize how the business is scored and rated across Field Technology platforms
  • Define proactive strategy to ensure top positioning within Field Technology platforms and align roadmaps
  • Translate scoring insights into operational and workflow improvements to enhance platform rankings and increase application volume
  • Lead initiatives to streamline workflows, reduce cycle times, and improve throughput across sales and operations
  • Apply Lean, Six Sigma, and continuous improvement methodologies to identify bottlenecks and drive measurable operational improvements
  • Partner with IT and vendors to design, test, and implement API-enabled connectivity solutions
  • Govern all customer-facing communications to ensure clarity, consistency, and support conversion through the sales funnel
  • Partner with marketing, compliance, and operations to refine messaging that reduces friction and accelerates decisions
  • Track funnel conversion rates, application volume, policy placement speed, platform throughput, and cost per application
  • Develop reporting dashboards connecting communication effectiveness, platform scoring, and operational performance to business results
  • Provide executive insights and recommendations linking platform strategy to revenue and competitive positioning

Requirements

  • Bachelor's degree in Business, Analytics, IT, or related field (Master’s degree preferred)
  • 7+ years of experience in platform analytics, operations strategy, or vendor/platform management
  • Demonstrated ability to interpret business challenges and evaluate platform scoring models
  • Hands-on experience with Lean, Six Sigma, Kaizen, or similar process improvement frameworks
  • Strong understanding of digital connectivity solutions, such as API integrations and platform interoperability
  • Experience driving division-wide improvement initiatives and operational change
  • Exceptional communication and governance skills
  • Proficiency in data analysis and visualization tools (Excel, Tableau, SQL)
  • Experience with API enablement, digital workflows, and platform integration
  • Preferred: experience in life insurance, financial services, or customer onboarding technologies
  • Preferred: Knowledge of Field Technology platforms and their role in distributor/customer experience
Benefits
  • Comprehensive health, dental and vision insurance
  • Mental health benefits and an employee assistance program
  • Paid time off
  • Paid parental leave
  • Short-term disability
  • Cultural observance day
  • Contributions to healthcare accounts
  • Pension plan
  • 401(k) plan with Company matching
  • ProHealth Rewards wellbeing platform with cash rewards
  • Accommodations for applicants with a disability (email request)

ATS Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
platform analyticsoperations strategyvendor managementdata analysisdata visualizationAPI integrationsprocess improvementLeanSix SigmaSQL
Soft skills
communication skillsgovernance skillsstrategic thinkingproblem-solvingcollaborationleadershipanalytical thinkingoperational improvementworkflow optimizationcustomer-focused
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