Prosperi

Customer Success Manager

• Serve as the customers' technical-operational point of contact, ensuring a positive and ongoing experience;
• Configure environments and provide full technical support to users;
• Install and maintain servers and systems with a focus on security and performance;
• Create and update technical documentation and custom reports;
• Conduct training, manage access controls, and propose system improvements;
• Monitor product usage, recommend upgrades, and ensure customer satisfaction;
• Provide functional and technical support for SharePoint, Project Online (PWA), and Power Platform, assisting with: access and permissions; navigation and information organization; and performing other related activities.

Customer Success Associate – Support

QA Engineer

• Plan and execute manual and automated tests based on requirements and acceptance criteria
• Create and maintain test scripts, log bugs and track their resolution
• Participate in Agile ceremonies and support acceptance testing of deliverables
• Monitor quality metrics and contribute to improvements in QA processes
• Apply testing and automation best practices in CI/CD environments
• Perform other related activities

Customer Success Associate – Support

Quality Assurance Analyst