Prosper Marketplace

Compliance

• Manage and take ownership of the compliance complaint program for all products.
• Ensures that all regulatory complaints are appropriately investigated and responded to timely.
• Reviews and delegates ownership of responding to regulatory customer complaints to a Compliance Complaint Specialist.
• Prepares monthly complaint reports along with executive summaries for all products and presents reports to bank partners and internal committees.
• Interfaces with business lines to identify issues and trends through regulatory complaints and work towards solutions.
• Interface with company partners on regulatory complaints, trends and remediation of identified compliance issues or risks.
• Assists business with operational compliance issues and questions and is the point person for Compliance with complaints.
• Actively manage a Compliant Specialist(s).
• Support the Deputy Chief Compliance Officer in interactions with senior management, partners, auditors, and examiners.
• Provide clear, candid, direct, and timely feedback across the organization regarding complaint related issues/trends.
• Maintain policies and procedures for all products for the Compliance Complaints Program.

Compliance Complaints Manager

• Assist the company’s Compliance Department in administering its complaint program
• Focus on regulatory complaint investigations and responses
• Monitor for incoming regulatory complaints through portals such as the CFPB
• Conduct the investigation of regulatory complaints (i.e. AG, CFPB, FDIC, and FRB)
• Review and draft regulatory complaints for personal loan and credit card products
• Upload approved regulatory complaint responses to the applicable portal
• Assist Compliance Complaint Manager with trend identification
• Maintain and run bi-weekly Complaint Working Group meetings
• Own Complaint Working Group minutes and distribute to business unit leaders
• Track elevated issues and complaints for Compliance risk

Compliance Complaints Specialist

DevOps Engineer

• Develop and enhance software applications and configuration to better align with operational needs. Collaborate closely with the development team to achieve the company’s overarching goals.
• Deploy, maintain, and optimize our comprehensive observability stack, including metrics, logs, and traces. Design and refine alerting strategies to transition from reactive monitoring to proactive.
• Manage and provision cloud infrastructure using modern Infrastructure as Code tools.
• Leverage innovative GenAI tools to boost SRE efficiency. This involves developing and maintaining systems that utilize AI for in-depth data analysis, automated incident diagnostics, and improved deployment reliability checks.
• Participate in on-call rotation to ensure production reliability.

Site Reliability Engineer

Marketing

• Manage daily campaign tasks, gathering and documenting campaign requirements and launching campaigns based on content calendar
• Design simple and complex multi-channel journeys in Iterable, including experiments and conditional splits, using data in API event payloads and user profile attributes
• Code and QA emails within existing email templates, leveraging Iterable snippets and handlebar logic to ensure campaigns are future-proof and can be personalized
• Collaborate directly with marketing analytics, product analytics, and the marketing team to intake requests, assess results, identify opportunities for optimization, and deliver campaigns and journeys to meet provided business requirements
• Collaborate with legal and compliance teams to ensure marketing content is compliant with company and industry policies
• Collaborate with technical resources to QA API event JSON payloads, outbound webhooks, and provide guidance as necessary
• Monitor campaign send counts and performance
• Provide insight and subject matter expertise

Senior Lifecycle Marketing Specialist

Product Analyst

• Drive data-informed decision-making through advanced funnel analysis and experimentation for personal loan and credit card products
• Optimize customer journey and improve conversion rates across Personal Loans and Credit Card products
• Lead end-to-end A/B testing program, from hypothesis formation to test design, implementation, and analysis
• Develop and maintain comprehensive funnel analytics to identify conversion bottlenecks and opportunities
• Partner with Product, Marketing, and Engineering teams to drive optimization initiatives
• Build and maintain dashboards to track key conversion metrics and experiment results
• Conduct deep-dive analyses to understand user behavior and drop-off points
• Present findings and recommendations to stakeholders at all levels
• Support business planning and forecasting through data and analytics
• Collaborate closely with product managers and stakeholders to define and prioritize product roadmaps, ensuring alignment with customer needs and business goals.

Senior Product Analyst

SDET

• Drive quality throughout feature development by designing and implementing test standards, processes, and methodologies
• Collaborate with SDET managers to establish quality standards across teams, including test management, regression testing, and test strategy design
• Execute comprehensive testing at multiple levels: functional verification, regression testing, compatibility, and performance testing
• Support production releases, monitoring, incidents, and patch verifications
• Build and maintain automation frameworks (UI and API/Services) for web and mobile applications using Appium/Selenium and other tools

Senior Software Engineer in Test, SDET

• Be a strategic thinker and identify new growth opportunities through robust data analysis, cross-functional collaboration, and presentation of well-thought-out actionable insights for Personal Loans and Credit card products. Lead end-to-end A/B testing program, from hypothesis formation to test design, implementation, and analysis
• Develop and maintain comprehensive funnel analytics to identify conversion bottlenecks and opportunities
• Partner with Product, Marketing, and Engineering teams to drive optimization initiatives
• Take Ownership and proactively build/maintain dashboards to track key conversion metrics and experiment results
• Conduct deep-dive analyses to understand user behavior and drop-off points
• Present findings and recommendations to stakeholders at all levels
• Support business planning and forecasting through data and analytics
• Collaborate closely with product managers and stakeholders to define and prioritize product roadmaps, ensuring alignment with customer needs and business goals.

Backend Engineer

• At Prosper, the Foundation team builds core tools, services, and shared libraries that enable product teams to build, ship, and run software quickly, reliably, and securely.
• Seeking a motivated platform engineer to design, build, and maintain robust, scalable services and frameworks for internal engineering customers.
• Responsibilities include owning shared libraries (e.g., internal Spring Boot library), building cloud-native microservices (Security, Document, Communication), partnering with product teams and SRE, and driving migration of legacy systems to GCP.
• Technologies used: Java, Kotlin, SpringBoot, REST APIs, NodeJs, Microservices, Python, GraphQL, React, Javascript, GCP.
• This role is hybrid: based two days a week (Wednesday & Thursday) from the San Francisco office.

Compliance Complaints Manager

Compliance Complaints Specialist

Site Reliability Engineer

Senior Lifecycle Marketing Specialist

Senior Product Analyst

Senior Software Engineer in Test, SDET

Senior Product Analyst

Senior Software Engineer, Backend