Prosper Marketplace

Collections

• Conduct analysis and deliver analytical insights to enable and optimize the end-to-end collection and recovery strategies by using data, machine learning models and advanced analytics tools.
• Analyze portfolio performance at a granular segment level on an ongoing basis. Identify trends and conduct root-cause analysis to isolate key performance drivers.
• Communicate findings and recommendations to key stakeholders within Collections and Recoveries as well as across the broader Prosper community.
• Bring innovative/out of the box thinking to make recommendations and to approach and solve problems.
• Design A/B tests and understand the risk-return trade-offs.
• Partner with Operations, Risk, Product, Marketing and Engineering teams to implement strategies and monitor strategy performance.
• Continue to innovate by testing new data, analytics approaches and models.
• Conduct ad-hoc analysis related to risk management, investor services, product, and operations.

Senior Analyst – Collections Analytics

Operations

• Identify sources of data, analyze data, and identify trends that can be used by the business
• Develop and deploy data driven strategies and insights for Operations
• Identify KPIs and develop reporting to ensure we are measuring the right metrics
• Partner with business owners to pursue analytical opportunities and uncover insights to inform change
• Serve as a leader amongst the team and partner with Operations, Risk, Legal, Marketing, and Engineering teams to improve processes and deliver against projects.

Senior Analyst, Operations Analytics

Marketing

• Responsible for day-to-day execution and optimization of email, push and SMS communications.
• Build simple and complex multi-channel marketing campaigns in Iterable, including setting up experiments and conditional splits, using data in API event payloads and user profile attributes.
• QA campaign builds/journeys to ensure development output meets campaign requirements.
• Ensure all campaign business requirements are documented and translated into technical requirements.
• Collaborate directly with teams to gather campaign requirements, identify opportunities for optimization and deliver campaigns and journeys to meet provided business requirements.
• Code and QA emails within existing email templates, leveraging Iterable snippets and handlebar logic to ensure campaigns are future-proof and can be personalized.
• Post launch validation of campaign send counts and performance.
• Provide insights and subject matter expertise on campaign execution.

Lifecycle Marketing Specialist

Compliance

• Manage and take ownership of the compliance complaint program for all products.
• Ensures that all regulatory complaints are appropriately investigated and responded to timely.
• Reviews and delegates ownership of responding to regulatory customer complaints to a Compliance Complaint Specialist.
• Prepares monthly complaint reports along with executive summaries for all products and presents reports to bank partners and internal committees.
• Interfaces with business lines to identify issues and trends through regulatory complaints and work towards solutions.
• Interface with company partners on regulatory complaints, trends and remediation of identified compliance issues or risks.
• Assists business with operational compliance issues and questions and is the point person for Compliance with complaints.
• Actively manage a Compliant Specialist(s).
• Support the Deputy Chief Compliance Officer in interactions with senior management, partners, auditors, and examiners.
• Provide clear, candid, direct, and timely feedback across the organization regarding complaint related issues/trends.
• Maintain policies and procedures for all products for the Compliance Complaints Program.

Compliance Complaints Manager

• Assist the company’s Compliance Department in administering its complaint program
• Focus on regulatory complaint investigations and responses
• Monitor for incoming regulatory complaints through portals such as the CFPB
• Conduct the investigation of regulatory complaints (i.e. AG, CFPB, FDIC, and FRB)
• Review and draft regulatory complaints for personal loan and credit card products
• Upload approved regulatory complaint responses to the applicable portal
• Assist Compliance Complaint Manager with trend identification
• Maintain and run bi-weekly Complaint Working Group meetings
• Own Complaint Working Group minutes and distribute to business unit leaders
• Track elevated issues and complaints for Compliance risk

Compliance Complaints Specialist

DevOps Engineer

• Develop and enhance software applications and configuration to better align with operational needs. Collaborate closely with the development team to achieve the company’s overarching goals.
• Deploy, maintain, and optimize our comprehensive observability stack, including metrics, logs, and traces. Design and refine alerting strategies to transition from reactive monitoring to proactive.
• Manage and provision cloud infrastructure using modern Infrastructure as Code tools.
• Leverage innovative GenAI tools to boost SRE efficiency. This involves developing and maintaining systems that utilize AI for in-depth data analysis, automated incident diagnostics, and improved deployment reliability checks.
• Participate in on-call rotation to ensure production reliability.

Site Reliability Engineer

• Manage daily campaign tasks, gathering and documenting campaign requirements and launching campaigns based on content calendar
• Design simple and complex multi-channel journeys in Iterable, including experiments and conditional splits, using data in API event payloads and user profile attributes
• Code and QA emails within existing email templates, leveraging Iterable snippets and handlebar logic to ensure campaigns are future-proof and can be personalized
• Collaborate directly with marketing analytics, product analytics, and the marketing team to intake requests, assess results, identify opportunities for optimization, and deliver campaigns and journeys to meet provided business requirements
• Collaborate with legal and compliance teams to ensure marketing content is compliant with company and industry policies
• Collaborate with technical resources to QA API event JSON payloads, outbound webhooks, and provide guidance as necessary
• Monitor campaign send counts and performance
• Provide insight and subject matter expertise

Senior Lifecycle Marketing Specialist

Product Analyst

• Drive data-informed decision-making through advanced funnel analysis and experimentation for personal loan and credit card products
• Optimize customer journey and improve conversion rates across Personal Loans and Credit Card products
• Lead end-to-end A/B testing program, from hypothesis formation to test design, implementation, and analysis
• Develop and maintain comprehensive funnel analytics to identify conversion bottlenecks and opportunities
• Partner with Product, Marketing, and Engineering teams to drive optimization initiatives
• Build and maintain dashboards to track key conversion metrics and experiment results
• Conduct deep-dive analyses to understand user behavior and drop-off points
• Present findings and recommendations to stakeholders at all levels
• Support business planning and forecasting through data and analytics
• Collaborate closely with product managers and stakeholders to define and prioritize product roadmaps, ensuring alignment with customer needs and business goals.

Senior Product Analyst

SDET

• Drive quality throughout feature development by designing and implementing test standards, processes, and methodologies
• Collaborate with SDET managers to establish quality standards across teams, including test management, regression testing, and test strategy design
• Execute comprehensive testing at multiple levels: functional verification, regression testing, compatibility, and performance testing
• Support production releases, monitoring, incidents, and patch verifications
• Build and maintain automation frameworks (UI and API/Services) for web and mobile applications using Appium/Selenium and other tools

Senior Software Engineer in Test, SDET

• Be a strategic thinker and identify new growth opportunities through robust data analysis, cross-functional collaboration, and presentation of well-thought-out actionable insights for Personal Loans and Credit card products. Lead end-to-end A/B testing program, from hypothesis formation to test design, implementation, and analysis
• Develop and maintain comprehensive funnel analytics to identify conversion bottlenecks and opportunities
• Partner with Product, Marketing, and Engineering teams to drive optimization initiatives
• Take Ownership and proactively build/maintain dashboards to track key conversion metrics and experiment results
• Conduct deep-dive analyses to understand user behavior and drop-off points
• Present findings and recommendations to stakeholders at all levels
• Support business planning and forecasting through data and analytics
• Collaborate closely with product managers and stakeholders to define and prioritize product roadmaps, ensuring alignment with customer needs and business goals.

Backend Engineer

• At Prosper, the Foundation team builds core tools, services, and shared libraries that enable product teams to build, ship, and run software quickly, reliably, and securely.
• Seeking a motivated platform engineer to design, build, and maintain robust, scalable services and frameworks for internal engineering customers.
• Responsibilities include owning shared libraries (e.g., internal Spring Boot library), building cloud-native microservices (Security, Document, Communication), partnering with product teams and SRE, and driving migration of legacy systems to GCP.
• Technologies used: Java, Kotlin, SpringBoot, REST APIs, NodeJs, Microservices, Python, GraphQL, React, Javascript, GCP.
• This role is hybrid: based two days a week (Wednesday & Thursday) from the San Francisco office.

Senior Analyst – Collections Analytics

Senior Analyst, Operations Analytics

Lifecycle Marketing Specialist

Compliance Complaints Manager

Compliance Complaints Specialist

Site Reliability Engineer

Senior Lifecycle Marketing Specialist

Senior Product Analyst

Senior Software Engineer in Test, SDET

Senior Product Analyst

Senior Software Engineer, Backend