Managed Services Consultant, CRM
Veeva Systems
CloudVault
Customer Success Manager, Emerging Accounts
Prophia
full-time
Posted on:
Location Type: Remote
Location: Remote • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide dedicated support to a book of business of emerging accounts (small-to-mid sized companies)
- Develop scalable playbooks, templates and automated touchpoints to manage a high volume of accounts efficiently
- Lead both individual and group product trainings for new users to ensure early adoption
- Manage renewal conversations and processes to ensure low customer churn
- Monitor usage metrics and leverage data to improve communication and processes for this specific segment of accounts
- Have a strong understanding of the Prophia platform and leverage this knowledge to answer inbound user questions
- Be the voice of the customer and convey feedback to the product team
Requirements
- 3-5 years of experience in a customer-facing role
- Excellent verbal and written communication in various formats
- Passion for solving complex and sometimes ambiguous problems
- History of improving processes to enhance customer experience
- Familiarity with commercial leases and owner/operator groups (strong plus)
- Experience in a fast-paced startup (<100 employees) or ability to excel in a high-impact, high-ambiguity startup environment
- Bachelor’s degree or equivalent professional experience
- Authorization to work in the United States
Benefits
- Competitive salary and equity compensation
- Freedom to customize your work and technology set-up; flexibility of location
- Comprehensive health, dental and vision care for you and your dependents
- Flexible time off policy and paid holidays
- $150 monthly wellness stipend
- Retirement plan (401K)
- Generous paid family, medical and bereavement leave policies
- Employee referral bonuses
- An amazing team and work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisprocess improvementcustomer supportproduct trainingaccount managementautomationusage metrics monitoringcustomer churn managementplaybook developmenttemplate creation
Soft skills
verbal communicationwritten communicationproblem-solvingcustomer advocacyteam collaborationadaptabilityorganizational skillsleadershipinterpersonal skillsfeedback delivery
Certifications
Bachelor's degreecustomer service certificationproject management certificationdata analysis certificationsales training certificationcommunication skills certificationprocess improvement certificationcustomer experience certificationtechnical training certificationleadership certification
