Senior Manager, Client Success - Tribal Accounts
Hello Heart
Customer Success Manager
ForMotiv
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
JavaScriptSQLTableau
About the role
- Lead customer analytics projects to understand customers needs, drive product utilization, and foster account growth
- Lead customer implementations with our internal Technology team
- Identify gaps in integration & implementation process and raise awareness for solutions
- Work closely with customers to ensure successful onboarding and adoption of our data collection services, addressing any roadblocks or challenges that arise
- Work directly with our Data Science and Account Management teams to identify data gaps, solutions, and opportunities within our customer base
- Act as a trusted advisor to customers, leveraging data to tell compelling stories, guide strategic decisions, and maximize the value they see from our platform
- Report to the Chief Customer Officer and work cross-functionally with Data Science, Product, and Technology
Requirements
- 3+ years of CS or Analytics experience with software or data products
- Experience owning customer relationships for enterprise software products
- Strong experience with web analytics and data visualization tools like Tableau
- Experience collaborating with cross-functional teams
- Experience with software implementation processes
- Effective communicator with excellent verbal and written communication skills
- Self-motivated, proactive, organized, and a willingness to learn
- Comfortable in a fast-paced, unstructured environment
- Eagerness to wear multiple hats and lend a hand to your teammates when called upon
- Familiarity with data querying languages (SQL preferred) and ability to work with large datasets is a plus
- A background in insurance is a plus
- Background with JavaScript is a plus
Benefits
- Stock options with vested interest in growing the business
- Competitive health benefits
- 401k with company match
- Company annual Bonus program
- Ground floor access to venture-backed technology start-up working with household name brands
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer analyticsdata visualizationweb analyticssoftware implementationdata queryingSQLJavaScript
Soft skills
effective communicatorself-motivatedproactiveorganizedwillingness to learncollaborationproblem-solving
