Customer Success Manager
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Customer Success Associate
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $15 per hour
Job Level
JuniorMid-Level
About the role
- Deliver exceptional service and create a seamless experience for customers via telephone, email and chat
- Communicate with new and potential customers and guide customers through the shopping experience
- Answer order questions and support the team to build a successful brand
- Meet or exceed established service level agreements set by the CSM
- Act as an empowered team member, exercising decision-making skills to enhance customer relationships
- Collect and share feedback to external teams to ensure customer needs are met
- Perform a minimum of 70 interactions per shift
- Report to the Customer Success Supervisor
- Role hired initially as a temp role with opportunity for permanent offer after 3 months if SLAs met
Requirements
- Minimum 2 years of experience in customer service or related role
- Demonstrate a passion for and understanding of the URBN brands, customers and product
- Must have access to consistently stable internet connection
- Must be able to meet or exceed established service level agreements set by the CSM
- Associate must perform a minimum of 70 interactions per shift
- Availability Monday thru Friday 2pm-10pm EST
- Ability to communicate via telephone, email and chat
Benefits
- URBN offers comprehensive Perks & Benefits to employees
- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings
- availability and eligibility to specific benefits may be subject to your location and employment status
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationdecision-makingrelationship buildingfeedback collection
