Customer Success Manager
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Senior Manager, Client Success - Tribal Accounts
Hello Heart
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $160,000 per year
Job Level
Senior
About the role
- Manage end-to-end ownership of Tribal client accounts, including adoption, engagement, retention, and growth.
- Build and sustain trusted partnerships with Tribal leadership, councils, and community health representatives, ensuring respect for Tribal sovereignty and cultural values.
- Develop customized engagement and adoption strategies tailored to the unique needs of Tribal communities, rural populations, and Tribal health systems.
- Collaborate with Tribal health programs, Indian Health Service (IHS), and other community-based organizations to ensure alignment with health goals and program requirements.
- Act as a trusted advisor and advocate for clients, helping them achieve their health improvement, member engagement, and program sustainability objectives.
- Partner closely with Hello Heart’s product and clinical teams to bring the Tribal client perspective into product roadmap planning, championing new offerings that improve outcomes for underserved populations.
- Own all aspects of renewals, revenue retention, and account growth while ensuring a positive and mission-aligned client experience.
- Travel as needed up to 50% to Tribal communities to build relationships and support successful program implementation.
Requirements
- 4+ years of customer success, account management, or healthcare program management experience in population health, digital health, or healthcare.
- Strongly preferred: direct experience working with Tribal Nations, Tribal health systems, or Indian Health Service programs.
- Demonstrated ability to build trust-based relationships across diverse stakeholders, including community health workers, Tribal councils, and senior leadership.
- Knowledge of health equity, social determinants of health, and healthcare challenges in Tribal communities.
- Proven success driving client engagement, retention, and satisfaction in mission-driven settings.
- Excellent communication, facilitation, and presentation skills with sensitivity to cultural context.
- Entrepreneurial, adaptable, and thrives in fast-paced environments; start-up experience highly preferred.
- Highly organized and detail-oriented, with the ability to manage multiple priorities.
- Willing to travel 40%, with flexibility to visit rural or reservation-based communities.
Benefits
- Base salary and bonus (equity and benefits not included)
- Positive, diverse, and supportive culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementhealthcare program managementpopulation healthdigital healthclient engagementretentionsatisfactionprogram sustainabilityhealth improvement
Soft skills
relationship buildingcommunicationfacilitationpresentationorganizationaldetail-orientedadaptabilityentrepreneurialtrust-buildingcultural sensitivity
