Prophia

Customer Success Manager

• Provide dedicated support to a book of business of emerging accounts (small-to-mid sized companies)
• Develop scalable playbooks, templates and automated touchpoints to manage a high volume of accounts efficiently
• Lead both individual and group product trainings for new users to ensure early adoption
• Manage renewal conversations and processes to ensure low customer churn
• Monitor usage metrics and leverage data to improve communication and processes for this specific segment of accounts
• Have a strong understanding of the Prophia platform and leverage this knowledge to answer inbound user questions
• Be the voice of the customer and convey feedback to the product team

Customer Success Manager, Emerging Accounts