Implementation Manager

Prophia

Implementation Manager onboarding customers for Prophia’s AI-powered commercial real estate intelligence. Managing lease data accuracy, customer implementations, AI-enabled workflows, milestones, and product feedback.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Expertise in managing customer data extraction and reconciliation processes, with a strong focus on data accuracy and quality. Proficient in leveraging AI tools and automation to enhance operational efficiency and improve customer onboarding experiences.

Highest-signal resume keywords

Data AccuracyCustomer OnboardingAI Tools UtilizationProject ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ExtractionData ReconciliationCommercial Lease LanguageProcess ImplementationPerformance Metrics

Soft Skills

Detail-OrientedOrganizational SkillsProblem-SolvingPositive AttitudeCommunication

Tools & Technologies

Prophia PlatformAI ToolsAutomation Software

Industry Keywords

Customer JourneyStakeholder ManagementImplementation ProcessesData QualityOperational Efficiency

About the role

Key responsibilities & impact

Manage the process of extracting critical data from tenant documents for new and existing customers accurately and in a timely manner
Review, confirm, and reconcile customer data in the Prophia platform, meeting specified deadlines and performance metrics
Leverage AI tools and internal automation to improve productivity, data quality, communication, documentation, and project execution
Identify opportunities to incorporate AI into daily workflows to reduce manual effort, improve consistency, and increase implementation efficiency
Keep stakeholders on track, manage issues and risks through resolution, and ensure milestones are met
Become an expert in commercial lease language and interpret landlord and tenant rights
Follow and iterate on best practices during implementation processes throughout the customer journey
Provide an exceptional customer onboarding experience
Lead customer onboarding calls, provide product overviews, and reconcile data discrepancies
Collaborate with internal stakeholders to manage objectives, scope, and timelines for implementations
Communicate product feedback and bugs to Product, Engineering, and AI teams

Requirements

What you’ll need

Highly detail-oriented with a strong commitment to data accuracy and quality
Excellent communication, follow-through, and follow-up skills
Proven ability to meet commitments and deadlines
Strong organizational skills; ability to set priorities, manage multiple projects, and deliver results in a fast-paced environment
Demonstrated problem-solving skills, including breaking down complex or ambiguous issues into manageable solutions
Comfortable learning and leveraging new technologies to improve customer outcomes and operational efficiency
Ability to maintain a positive attitude and calm demeanor, especially in escalated situations
Bachelor’s degree or equivalent professional experience
Applicants must be authorized to work in the US

Benefits

Comp & perks

Competitive salary and equity compensation
Comprehensive health, dental and vision care for you and your family
Retirement plan (401K)
Flexible time off policy and paid holidays
Generous paid family, medical and bereavement leave policies
Freedom to customize your work and technology set-up as you see fit; flexibility of location
An amazing team and work environment