Project Manager – Cloud Quality
Veeva Systems
CloudVault
Managed Services Consultant, CRM
Veeva Systems
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts
Visit company websiteSalary
💰 $70,000 - $140,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudVault
About the role
- Provide consulting on best practices and overall solutions based on requirements
- Develop, leverage, and maintain expertise in Veeva Vault platform and CRM product
- Develop a trusted advisor relationship with Veeva stakeholders and the customer
- Partner with key stakeholders to translate requirements into solutions
- Build, test, and deploy changes to live environments
- Partner with internal stakeholders across departments to identify needs, align priorities, and set timelines
- Provide overall support for post-implementation activities including ad hoc support for administrators and tier 2&3 troubleshooting
- Educate customers on product and platform releases as well as industry best practices for operational success
- Facilitate building a team culture that is a continuously growing and collaborative team environment
Requirements
- Bachelor’s degree or equivalent work experience
- Direct experience in one or more: Configuring CRM or SaaS based applications; software services delivery or consulting experience; Life Sciences commercial operations; Veeva software
- Excellent verbal and written communications skills, including interpersonal, email, and client-facing presentations
- Ability to autonomously deliver professional services in a remote capacity supporting multiple clients
- Must be legally authorized to be employed in the United States (Veeva does not anticipate sponsoring H-1B or TN)
- (Nice to have) Customer service or consulting experience with multiple client responsibility
- (Nice to have) Veeva CRM experience/knowledge
- (Nice to have) Veeva Vault platform experience/knowledge
