Customer Success Manager

• Provide consulting on best practices and overall solutions based on requirements
• Develop, leverage, and maintain expertise in Veeva Vault platform and CRM product
• Develop a trusted advisor relationship with Veeva stakeholders and the customer
• Partner with key stakeholders to translate requirements into solutions
• Build, test, and deploy changes to live environments
• Partner with internal stakeholders across departments to identify needs, align priorities, and set timelines
• Provide overall support for post-implementation activities including ad hoc support for administrators and tier 2&3 troubleshooting
• Educate customers on product and platform releases as well as industry best practices for operational success
• Facilitate building a team culture that is continuously growing and collaborative
• Work remotely in a non-traveling, shared dedicated capacity supporting multiple live clients

Managed Services Consultant, CRM

Client Experience Specialist – Onboarding

Customer Success Manager – Federal

Senior Manager, CRM Member Marketing

VP, Success Manager

Regulatory Affairs Manager – Controlled Substances Monitoring Program, Strategic Accounts