Wells Fargo

Platform Support - Senior Lead Systems Operations Engineer

Wells Fargo

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona

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Salary

💰 $159,000 - $305,000 per year

Job Level

Senior

Tech Stack

CloudJavaLinuxVault

About the role

  • Act as an advisor to senior leadership to develop or influence platform support solutions for highly complex business and technical needs or technology initiatives
  • Lead highly complex, broad impact initiatives including provision of high-level systems consultation for the technology teams related to large scale planning of computer systems and network infrastructure for Systems Operations functional areas
  • Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
  • Translate advanced technology experience, in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions
  • Provide vision, direction and expertise to senior leadership on implementing innovative and significant business solutions
  • Maintain knowledge of industry best practices and new technologies and recommend innovations that enhance operations or provide a competitive advantage to the organization
  • Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership
  • Provide training and mentoring to less experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards

Requirements

  • 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of: work experience, training, military experience, education
  • 7+ years of experience leading observability and monitoring tooling
  • 7+ years in infrastructure (windows and Linux) support
  • 5+ years proven success in toil reduction initiatives
  • 5+ years in cloud application management
  • 2+ years of leadership experience
  • Focused on risk mitigation in Cash Vault and Check Processing environments
  • Strong understanding of the OSI (Open Systems Interconnection) model
  • Ability to troubleshoot the network stack, operating system stack and middleware
  • Deep understand of java applications including how to read a thread dump and use of java flight recorder
  • Knowledge and understanding of AI capabilities
  • Ability to quickly script for new alarms and execute according to company approved alerting tools
  • Ability to dynamically engage and attend high impact production incidents and troubleshoot to resolution and provide immediate incident analysis both written and spoken.
  • Has set up distributed tracing across an internet topology for full health check and with the ability to pinpoint problem source.
  • Mentor the platform teams by training, documenting, certifying and building the teams skill set.
  • Demonstrate knowledge/understanding of emerging technologies, industry trends, and outside perspectives, and communicate relevance to the organizations strategic and tactical goals
  • Lead proof of concepts and prototyping
  • Lead execution of critical/complex project deliverables.
  • Strong communication with the ability to communicate on all levels of the organization