Veeva Systems

Operations Manager

Veeva Systems

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $60,000 - $80,000 per year

Job Level

Mid-LevelSenior

Tech Stack

CloudVault

About the role

  • Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster; Work Anywhere company supporting flexibility to work from home or in the office.
  • Daily point of contact with internal and external (customer) stakeholders for all service-related inquiries and escalations
  • Hire, train and develop exceptional coordinator teams to support steady state operations, including Veeva Employee Policies, Customer Business Rules, New System Updates, Projects
  • Act as the primary team manager for number of direct reports and support workload management, quality and adherence to SLA
  • Own and update SOPs both internal and customer provided, and maintain Business Rules
  • Provide team metrics oversight and ensure operational effectiveness for all service-related capabilities
  • Support customer onboarding and identify areas for change management/improvements
  • Ability to periodically work overtime to support business needs
  • Create, maintain and review reports and procedures to ensure processes are completed accurately and in a timely manner

Requirements

  • 3+ years’ experience working at a pharmaceutical/biotech or third-party agency to support HCP related events in the life sciences industry
  • Strong working knowledge of Microsoft Excel and Word. Experience with PowerPoint software is a plus.
  • Possess excellent analytical skills, be a self-starter with good judgement and integrity, highly motivated and dependable
  • Strong Team Management skills
  • Excellent communication skills both verbal and written
  • Strong conflict resolution ability
  • Strong organizational and planning skills with attention to detail and accuracy
  • Ability to successfully manage multiple priorities in a fast-paced environment
  • Ability to work independently with competent decision-making skills
  • Good judgment, and highly discreet with ability to maintain confidentiality
  • Must be located in the Pacific timezone