Managed Services Consultant, CRM
Veeva Systems
CloudVault
CRM Integration Architect III
Serigor Inc
contract
Posted on:
Location Type: Remote
Location: Remote • Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AngularITSMJavaScriptJenkinsServiceNowSOAP
About the role
- Lead the design, development, and configuration of ServiceNow modules (ITSM, ITOM, CMDB/Asset, or others as applicable).
- Translate business requirements into technical solutions using ServiceNow best practices.
- Develop and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations.
- Provide technical leadership to a team of ServiceNow developers, ensuring high-quality code and adherence to governance standards.
- Collaborate with stakeholders to define technical roadmaps and recommend ServiceNow capabilities that align with business needs.
- Lead integration efforts between ServiceNow and third-party systems using APIs, MID servers, and integration tools.
- Ensure platform stability, performance, and security by following ServiceNow development standards and industry best practices.
- Manage code promotion across environments using update sets, application repositories, or DevOps pipelines.
- Mentor junior developers and provide technical guidance, code reviews, and training.
- Help develop, implement and maintain testing procedures for developers.
- Stay updated on new ServiceNow releases, features, and industry trends.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 5+ years of hands-on ServiceNow development experience with multiple implementations.
- Proven experience as a lead developer or technical lead on ServiceNow projects.
- Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery.
- Experience with ITOM, integrations, automations, Service Graph and CSDM.
- Proficiency in JavaScript, Glide API, REST/SOAP integrations, HTML/CSS, and AngularJS.
- Familiarity with ServiceNow Flow Designer, Integration Hub, and Scoped Applications.
- Knowledge of ServiceNow best practices, security models, and performance optimization techniques.
- ServiceNow certifications strongly preferred: Certified System Administrator (CSA), Certified Application Developer (CAD), ITSM, ITOM, or other product-specific certifications.
- Strong leadership, communication, and collaboration skills.
- Preferred skills: Experience with Agile/Scrum delivery methodologies; familiarity with DevOps pipelines and automated testing in ServiceNow (ATF, Jenkins, Git); knowledge of ITIL/ITSM processes and frameworks.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow developmentJavaScriptGlide APIREST integrationsSOAP integrationsHTMLCSSAngularJSServiceNow workflowsServiceNow business rules
Soft skills
leadershipcommunicationcollaborationmentoringtechnical guidancecode reviewstrainingstakeholder engagementproblem-solvingadaptability
Certifications
Certified System Administrator (CSA)Certified Application Developer (CAD)ITSMITOM
