Senior Customer Service Coordinator – Bilingual, Spanish, Collections
Capital One
Customer Support Specialist
Promoboxx
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- monitoring inbound emails, voicemails, and live chats
- becoming a product expert in the Promoboxx platform
- conducting 1:1 platform training
- supporting internal team members with platform questions or technical difficulties
- Learn all the nooks and crannies of the Promoboxx platform to be able to navigate and troubleshoot confidently
- Work with our team supporting some of the best-known consumer brands and their retailers
- Learn the Promoboxx platform and gain hands-on experience with social media marketing
- Own our Support inboxes and utilize template base replies and AI to respond to user inquiries
- Make outgoing calls to train retailers 1:1 per request
- Answer general questions about the Promoboxx platform and its functionality for external and internal users
- Act as a facilitator the Customer Services teams and the Product/Engineering teams
- Assist with other necessary work as needed
Requirements
- Bachelor’s Degree preferred
- Strong analytical skills
- Extremely strong communication skills
- Internal motivation to do your best work every time
- A technologically inclined mind
Benefits
- Competitive base and health benefits
- stock options
- 401K match program
- 100% remote!
- Unlimited flexible PTO
- An open, fun, low-pressure, collaborative work environment with an amazing team and experienced leadership to help you succeed and grow
- Opportunities for growth within the company, particular in the Customer Services realm
- Daily exposure to Upper Management
- Employee rewards program and other professional development opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
analytical skillscommunication skillsinternal motivation
Certifications
Bachelor’s Degree
