Senior Customer Service Coordinator – Bilingual, Spanish, Collections
Capital One
Customer Support Specialist – 2nd Line, 3rd Line
Jonas Software
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $85,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide first-class support to customers, ensuring a smooth experience with our software
- Assist in training clients and helping them put together their sales, ensuring they feel confident using our system
- Support our Canadian and American clients in managing their onsite auctions, as well as assist UK & Irish clients during evening sales
- Collaborate with a team of professionals to provide excellent service and help grow our client base
- Opportunity for travel: Occasionally, you may have the chance to travel across Canada and the US, providing hands-on training and support as our clients go live with our software
- Work-life balance: While the role may occasionally require Saturday work or evening shifts (for UK & Irish auctions), we offer flexibility and a collaborative environment where we prioritize your well-being.
Requirements
- Exceptional customer service: A compassionate, calm, and solution-oriented approach to supporting clients.
- Team collaboration: A strong team player who values open communication, teamwork, and shared success.
- Calm under pressure: A composed presence during live auctions, ensuring smooth, seamless operations for clients.
- Adaptability: Comfortable working with both internal teams and external customers to resolve issues quickly and efficiently.
- Professional growth: We offer full training and ongoing development opportunities to help you grow in your role and advance your career.
- Encourage the use of AI tools in professional and customer services: Automating repetitive tasks and optimisation of workflow.
Benefits
- Internal Learning & Development programmes
- Internal Mentor programme
- Jonas Europe & Jonas Global networking events (GROW, JSA)
- Join communities, build networks and collaborate with your colleagues across the Global Group.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceteam collaborationcalm under pressureadaptabilitysolution-orientedopen communicationteam playerprofessional growthflexibilitycompassionate
