Bilingual Customer Service Representative
Conduent
Senior Customer Service Coordinator – Bilingual, Spanish, Collections
Capital One
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $49,774 per year
Job Level
Senior
About the role
- Provide exceptional customer service and support for customers
- Advocate for customers and problem solve issues
- Handle complaints and escalated situations
- Investigate customer concerns and create process improvements
- Support other customer service advocates and provide feedback
- Demonstrate effective listening, questioning, and call control
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years of Customer Service or Call Center experience
- At least 1 year of experience using Google Suite or Microsoft Office
- Bilingual in Spanish and English
- Preferred: At least 4 years of Customer Service or Call Center experience
- Preferred: At least 1 year of experience in the Financial Industry
- Preferred: At least 1 year of Collections experience
Benefits
- Day 1 coverage for Medical, Dental, Vision and Prescriptions
- Flexible Spending Accounts
- Life and Disability Insurance
- Mental wellness support
- 401K and Stock Purchase Plan
- Flexible schedule options
- Paid time off
- Paid training and development
- Tuition reimbursement
- Backup childcare
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer ServiceCall CenterCollectionsProcess Improvements
Soft skills
Problem SolvingEffective ListeningQuestioningCall ControlAdvocacy
Certifications
High School DiplomaGED
