Senior Customer Service Coordinator – Bilingual, Spanish, Collections
Capital One
Customer Service Advocate II
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $28 per hour
Job Level
Junior
About the role
- Performs as the advocate that focuses on resolving routine inquiries, issues or concerns for members and/or providers
- Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints and escalations
- Assesses and researches routine member and/or provider inquiries, requests and/or concerns to determine causes, and initiates corrective actions to other service or technical departments for follow up as needed
- Mitigates and prevents complaints from being escalated to resolve in initial contact
- Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
- Provides support on various member or provider issues to ensure customers receive high-quality service
- Maintains performance and quality standards based on established contact center metrics
- Provides customer service in a high pace contact center environment over the phone, via live chats and emails
- Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
- Remains up-to-date and adheres to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance
- Provides expertise in resolving multiple inquiries, requests and/or concerns across all areas of responsibilities
- Performs other duties as assigned
Requirements
- Requires a High School diploma or GED
- Requires 1 – 2 years of related experience
- Experience interacting with members and/or providers in a contact center environment preferred
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
advocacycommunicationcustomer serviceproblem-solvingresearchquality assuranceperformance trackingescalation managementtime managementinterpersonal skills
Certifications
High School diplomaGED
