Promoboxx

Customer Support

• monitoring inbound emails, voicemails, and live chats
• becoming a product expert in the Promoboxx platform
• conducting 1:1 platform training
• supporting internal team members with platform questions or technical difficulties
• Learn all the nooks and crannies of the Promoboxx platform to be able to navigate and troubleshoot confidently
• Work with our team supporting some of the best-known consumer brands and their retailers
• Learn the Promoboxx platform and gain hands-on experience with social media marketing
• Own our Support inboxes and utilize template base replies and AI to respond to user inquiries
• Make outgoing calls to train retailers 1:1 per request
• Answer general questions about the Promoboxx platform and its functionality for external and internal users
• Act as a facilitator the Customer Services teams and the Product/Engineering teams
• Assist with other necessary work as needed

Customer Support Specialist

• Monitor inbound emails, voicemails, and live chats
• Become a product expert in the Promoboxx platform
• Conduct 1:1 platform training
• Support internal team members with platform questions or technical difficulties
• Own Support inboxes and utilize template base replies and AI to respond to user inquiries
• Make outgoing calls to train Retailers 1:1 per request
• Answer general questions about the Promoboxx platform and its functionality for external and internal users
• Assist with other necessary work as needed
• Pursue growth within the company toward Onboarding/Implementation Specialist or Customer Success Manager roles