Promoboxx

Customer Support

• Monitor inbound emails, voicemails, and live chats
• Become a product expert in the Promoboxx platform
• Conduct 1:1 platform training
• Support internal team members with platform questions or technical difficulties
• Own Support inboxes and utilize template base replies and AI to respond to user inquiries
• Make outgoing calls to train Retailers 1:1 per request
• Answer general questions about the Promoboxx platform and its functionality for external and internal users
• Assist with other necessary work as needed
• Pursue growth within the company toward Onboarding/Implementation Specialist or Customer Success Manager roles

Customer Support Specialist