Progress

Technical Customer Success

• Act as a trusted technical advisor for customers, building strong relationships with both business and technical stakeholders to accelerate adoption and ensure long-term success
• Lead customers through the post-sales journey by aligning technical implementation with business objectives, with a focus on maximizing product usage, scalability, and ROI
• Drive and support the successful onboarding, configuration, and deployment of products by collaborating closely with customer engineering teams and internal technical resources
• Be a go-to resource for deployment discussions, comfortably addressing technical questions and guiding customers through rollout best practices
• Provide hands-on guidance during deployments to ensure smooth rollouts, mitigate risk, and resolve challenges quickly
• Translate complex technical concepts into clear, actionable insights for audiences ranging from developers to executives
• Work directly with customer technical teams to understand integration requirements, data flows, and architecture considerations, helping to design best-fit solutions
• Proactively monitor adoption and technical health of customer environments—identify potential risks, surface optimization opportunities, and recommend feature usage or upgrades
• Partner with Product Management, Engineering, and Support to resolve advanced technical challenges and provide structured feedback for product improvements
• Facilitate and deliver advanced technical workshops, solution walkthroughs, and tailored training sessions to ensure customers get maximum value from the platform
• Maintain accurate documentation of customer architectures, use cases, deployments, and integration approaches to ensure continuity and scalability across the account lifecycle
• Conduct technical account reviews and provide guidance on performance, scalability, deployment health, and future roadmap alignment
• Act as a technical escalation point for assigned customers, coordinating cross-functional resources to address complex issues—especially during critical deployments
• Collaborate with Account Managers to identify upsell, cross-sell, and expansion opportunities rooted in technical value delivered
• Support renewal success by ensuring that technical adoption, deployment success, and business value are well-documented and communicated to decision makers

Technical Customer Success Manager, AI/RAG

Performance Marketing

• Lead a team of demand generation specialists responsible for strategizing, executing, and optimizing data-driven marketing campaigns
• Be accountable for achieving the goals for lead volume and quality as agreed upon with the sales and marketing leaders, as well as analyzing the business KPIs to identify areas for improvement
• Own and drive the improvement of a standardized, integrated campaign planning and implementation process that ensures cross-functional marketing and sales tactics are aligned to a strategic effort with measurable impact on the business
• Partner with the Product Marketing team to develop compelling value propositions, competitive positioning, and go-to-market strategies
• Work closely with the Strategic Awareness team to create data-driven content strategies that support demand generation objectives and address developer pain points throughout the buyer journey
• Coordinate with sales teams to align on lead qualification criteria and implementing effective lead nurturing sequences
• Be responsible for attracting, growing and retaining top talent, as well as continuous improvement of processes, adoption of best practices and Gen AI to achieve better results and operational efficiencies

Demand Generation Manager

Artificial Intelligence

• Partner with other functions on product strategy and roadmap for observability/AI-driven developer tooling
• Lead two teams, including hiring, coaching, performance, and career growth
• Work on launching and scaling products/features that drive adoption, retention, and revenue; set and track OKRs/KPIs
• Bridge product and engineering with clear technical judgment; guide architecture/quality trade-offs
• Partner with PM, Sales, Marketing, and Support on pricing, packaging, GTM, and product positioning
• Use customer insight and data to prioritize, validate, and iterate quickly in fast-paced environments
• Influence executive and cross-functional stakeholders; align teams around a clear vision and outcomes
• Foster a culture of experimentation, learning, and continuous delivery
• Shape hiring, technical direction, and product strategy for the Agent Observability Platform

Senior Manager, AI Agent Tools

Financial Planning and Analysis

• Support Budgeting, Forecasting, and Reporting for OPEX across functions within a global business unit
• Partner with functional leaders and manage financial aspects of the business unit including COGS, Opex, and Headcount
• Manage headcount tracking and expense models for rolling forecasts
• Support Quarterly Business Reviews and periodic operating review meetings
• Develop, update, and distribute key operational reports
• Support monthly close process: prepare expense accruals, compare actuals to plan, and perform variance analysis
• Work with large datasets to translate into preset financial models and develop new models
• Align with monthly accounting close and controls for accurate actual results
• Support M&A related activity within the business unit
• Ensure conformance to corporate policies including GAAP and Ethics

Financial Analyst II

Video Editor

• Assist in designing and editing original videos and/or motion graphics sequences that communicate our brand message
• Support video production for multiple formats: web, social media, internal employee engagement, events, and more
• Partner with the Creative team to establish the direction of projects and brainstorm concepts
• Follow style guidelines for video and motion design assets
• Edit, polish, and combine raw video footage provided by other content creators
• Develop storyboards in close collaboration with the marketing team, designers, and/or stakeholders
• Help manage overall timelines, project deliverables, and resourcing needs related to production
• Help meet audience growth goals across platforms, and participate in platform-specific video campaigns to increase views, engagement, and subscribers/followers

Video Production Specialist

Engineering Manager

• Lead two engineering teams (Automations and Collaboration Components), ~5 engineers each, for ShareFile at Progress
• Manage, mentor, and conduct performance reviews to foster collaboration, growth, and accountability
• Own engineering delivery, set and track clear goals and key results, and ensure timely, high-quality project completion
• Remove obstacles, mitigate risks, and drive cross-functional collaboration with product managers and designers
• Guide Automation team on new technologies and integrations; lead Collaboration Components team to deliver responsive front-end interfaces
• Maintain open communication with stakeholders and senior leadership to align technical strategy with business priorities
• Implement and refine engineering processes, promote Agile best practices, retrospectives, and continuous improvement
• Foster a culture of experimentation, innovation, and knowledge sharing
• Hybrid role working between home office and Raleigh, NC office

Software Engineering Manager

Backend Engineer

• Build and enhance services that enable customers to deploy industry-specific solutions
• Ownership to design, develop, and maintain end-to-end scalable software solutions
• Work across Full Stack Development with heavier focus on Back-end development
• Deliver and deploy software applications with strong enterprise performance, modernization, and security
• Help design, build, and roll out modern and consistent user experience across all devices
• Work as part of an Agile software development team and follow microservice design principles and repeatable processes
• Engage in continuous learning and apply new technologies to help scale rapidly

Senior Software Engineer I, C#.Net

Product Manager

• Product Strategy: Define and drive the OpenEdge product strategy considering all commercial and technical aspects to balance retention and growth, including gathering and analyzing financial data, pricing and packaging, and market trends to prioritize direction
• Market Analysis: Stay current with technology trends, gather data and prioritize strategic goals to keep OpenEdge up to date and ahead with technological advancements
• Voice of Customer: Champion customer needs, translate feedback into actionable product strategies, identify new requirements, build customer and ISV partnerships, articulate use cases and business value, and prioritize existing and new capabilities to develop a comprehensive multiyear roadmap
• People Management: Coach, build and grow a team of experienced product managers and align their work with organization goals. Articulate the product strategy and vision to customers, partners, industry analysts, and the press
• Cross-Functional Leadership: Collaborate with various departments, including engineering, marketing, IT, sales, and customer and professional service, to ensure alignment and successful execution of the product strategy. Develop and evangelize the product vision internally and externally, building cross-functional alignment around strategy
• Product Positioning: Articulate the product strategy and vision to customers, partners, industry analysts, and the press. Represent OpenEdge and Progress at key industry and community events
• Portfolio Management: Identify new product revenue opportunities and define cross-sell opportunities in collaboration with other product managers in the Application and Data Platform Business Unit and with other Progress Business Units. Define and monitor KPIs to evaluate product performance and team effectiveness
• AI: Focus on Artificial Intelligence as it relates to software development, with an emphasis on Generative AI to improve developer productivity and provide GenAI capabilities in OpenEdge business applications
• Engineering Partnership: Work closely with Engineering on product requirements, use cases and agile practices to ensure the right features are being developed at the right time at the right pace

Director, Product Management

• Define and launch developer-focused programs that support partner onboarding, account management, and engagement tracking.
• Build and manage strategic relationships with industry partners to deliver high-impact integrations and establish commercial partnerships.
• Lead cross-functional collaboration to evolve tools and portals that support partner and developer workflows.
• Evaluate partnership opportunities through cost-benefit analysis and market research to inform roadmap prioritization.
• Establish relationships with potential partners and build business cases for integration impact.
• Negotiate and manage commercial agreements that support scalable and sustainable integrations.