Progress Residential®

Administration

• Process case management, scheduling, move in calculator, file closure, easing Operations Advisor mid lease changes, lease uploads, screening, HOA and generate all leases for new move ins and current residents
• reviewing and collecting required documentation and fees to help execute application screening and lease agreements
• Serve as the primary team to resolve general inquiries and/or requests from residents and internal partners
• Collaborate with Lease Administration leadership team to maximize, streamline and efficiently improve business practices

Lease Administrator – NV RE License Required

• Responsible for day-to-day property management functions related to prospective and current residents.
• Process case management, scheduling, move in calculator, file closure, easing Operations Advisor mid lease changes, lease uploads, screening, HOA and generate all leases for new move ins and current residents.
• Reviewing and collecting required documentation and fees to help execute application screening and lease agreements.
• Serve as the primary team to resolve general inquiries and/or requests from residents and internal partners.
• Continuously evaluate and enhance systems and processes: Collaborate with Lease Administration leadership team to maximize, streamline and efficiently improve business practices.

Lease Administrator, RE Licence Required

Director

• Provides operational analysis, guidance, subject matter expertise, training and follow-up needed to achieve the MSA and company goals
• Assists in establishing policies, processes, procedures and standards for Service and Turns
• Provides support to the Regional Director/VP and helps establish the strategic direction of company goals, initiatives and processes
• Ensures that appropriate and consistent business requirements are established and met within the group
• Plays a critical role in the roll-out and training of policies and procedures for the company
• Optimizes performance and results as the Subject Matter Expert for all RTS related operations
• Identifies Best Practices and promotes a culture of innovation to improve processes/procedures, while recognizing and rewarding top performance
• Guides the market RTS personnel to reduce volume and timelines of homes in down status

Regional Service Director

AI Engineer

• Design, develop, and deploy AI-enabled applications using modern machine learning frameworks and APIs
• Integrate large language models (LLMs) and AI services into full-stack applications
• Build intelligent features including natural language processing, computer vision, and predictive analytics
• Optimize AI model performance and ensure scalable deployment architectures
• Develop robust backend services and APIs using Python, or NodeJS
• Build responsive, user-friendly frontend interfaces for AI-powered applications
• Design and implement database schemas and data pipelines to support AI workflows
• Ensure application security, performance, and scalability across the entire stack
• Work with Palantir platform to build data-driven applications and analytics solutions
• Leverage Palantir's data integration and visualization capabilities for AI insights
• Collaborate on complex data transformation and analysis projects within the Palantir ecosystem
• Design and implement data solutions using Snowflake for large-scale analytics and AI model training
• Build efficient data pipelines connecting Snowflake, Palantir, and AI applications
• Build AI Agents capable of task automation, decision-making, and multi-agent collaboration
• Develop agentic systems that can operate independently or as part of a larger ecosystem.

Manager

• Manage subject matter experts to provide outstanding customer service and timely resolution to resident requests relating to assigned service request
• Monitor and manage response times, resident satisfaction and the overall productivity and efficiency within their team
• Review vended scopes of work to ensure consistency in repair/replace philosophy and pricing
• Manage and execute preventative maintenance program(s) to help improve resident satisfaction, better control costs, and maximize the life span of mechanical systems
• Coordinate efforts with local MSA resources when needed
• Monitor vendor capacity and performance
• Report program/MSA deficiencies to the National Director Technical Teams and make recommendations for improvement
• Work with vendors to ensure compliance with program policies and procedures
• Comply with the Company’s national procurement policy and program
• Communicate effectively with vendors and local market members
• Comply with all Company applicable policies and health and safety rules and regulations
• Complete all assigned service improvement research projects as assigned

National Manager, Technical Teams

Program Manager

Manage high-priority, cross-functional initiatives that align with the company’s strategic goals and have a broad organizational impact.
Build strong relationships across departments to ensure alignment, integration, and shared accountability.
Apply structured change-management practices to ensure stakeholder adoption and cultural integration.
Partner with executives, leaders, and team members to ensure consistent engagement, alignment, and communication throughout the program lifecycle.
Oversee program budgets, schedules, and personnel to ensure successful delivery within scope and timeline.
Define success metrics and KPIs, monitor progress, and communicate results clearly and consistently.
Evaluate outcomes and processes to drive ongoing optimization and learning.

Lease Administrator – NV RE License Required

Lease Administrator, RE Licence Required

Regional Service Director

AI Engineer

National Manager, Technical Teams

Senior Program Manager – Strategic Initiatives