Progress Residential®

Customer Support

• Partner with Payment & Recovery and Customer Care leadership to support the annual budget, quarterly forecast, and monthly outlook processes for collections and credit loss performance
• Prepare and maintain recurring financial and operational reporting related to collections, recoveries, and credit loss metrics
• Analyze performance trends and key drivers, including detailed variance analysis against budget, forecast, and prior periods
• Conduct ad hoc analyses and deep dives to evaluate credit loss performance, identify emerging trends, and provide actionable recommendations
• Build, enhance, and maintain financial models to support planning, forecasting, and scenario analysis
• Develop executive-level presentations and reporting materials that communicate performance results, business insights, and recommendations in a clear and concise manner
• Support cross-functional collaboration with Finance, Operations, and other business partners to align assumptions, improve reporting, and enhance decision support
• Contribute to strategic projects and initiatives focused on improving collections processes, payment recovery performance, and overall operational effectiveness
• Identify opportunities to improve reporting processes, increase data transparency, and strengthen financial support for the PAR organization

Senior Financial Analyst – Collections, Customer Care

People Operations

• Provides day-to-day coaching to leadership on a variety of actions to include employee relations issues, policy interpretation and application, talent management and development, and organizational design consultation.
• Conducts and documents internal investigations, makes recommendations including review/approval of employee terminations.
• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Assist with the investigation and response to all legal demands and Federal/State charges.
• Supports annual HR cycle deliverables to include performance management, merit and bonus awards, benefits enrollment, etc.
• Assist HRBP/Director in evaluating issues, patterns, and trends to provide proactive insights for HR solution and program designs i.e., training to address certain needs.
• Partners with Payroll, HRIS, and Compensation and Benefits functions as needed to provide solutions for clients.
• Conducts research and ensures compliance with all state and federal discrimination and employment regulations.
• Completes and adjudicates ADA Interactive Reviews in partnership with HRBP.
• Administers unemployment insurance processes, reviews liability reports, monitors program costs and recommends policy changes to the director of human resources.
• Assist with developing and administrating of all company internal policies and procedures.
• All other duties assigned.

People Operations Generalist

Accountant

• The Senior Accountant is responsible for assisting with the month end close process and ensuring transactions are recorded in the proper period.
• The Senior Accountant is also a resource for the other members of the corporate accounting team to assist with challenging accounting tasks.
• Actively participate in the planning and execution of the month end close process and search for continuous improvement in processes and quality and timeliness of work.
• Help create and maintain all methods, models and workflows necessary to ensure shared expenses are properly allocated among entities based on established metrics.
• Completes required account reconciliations and expense analysis.
• Review preliminary statements and investigate unusual fluctuations and unexpected activity.
• Assist in the preparation of monthly internal management reports.
• Maintain and improve reporting as needed to meet management requests.
• Work with accounting manager to respond to requests from external auditors including completing support schedules and providing detail as requested.
• Draft and update accounting policies, procedures, practices and guidelines as requested by management focusing on ways to improve processes through automation.
• Conduct special projects and other services at the request of management, which includes financial analysis and accounting research.