Retention Specialist II, Nevada RE License Required

Progress Residential®

Retention Specialist II coordinating lease renewals and resident engagement in property management. Building rapport with residents and managing communication related to lease processes.

Posted 5/28/2026full-timeLas Vegas • Arizona, Nevada • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Builds rapport with residents and manages all communication flow related to lease renewals
Meets and/or exceeds daily, weekly, and monthly renewal performance and measures
Coordinates the timely completion of all lease renewals for review by the Lease processing team
Effectively communicates the lease renewal process, month to month, and lease renewal status with residents
Has a thorough and detailed understanding of Progress Residential lease renewal process
Represents the company to current residents and others in a courteous and professional manner – always putting customer service first
Has a strong understanding of Progress Residential lease agreements and can accurately explain them to existing residents in a user-friendly manner
Understands customer needs and requirements.

Requirements

What you’ll need

High School graduate
Nevada Real Estate license & property management permit required.
High School graduate required; Associate degree preferred
Must have proven inside sales experience
Persistent approach with strong customer service skills
Strong phone presence and experience facilitating dozens of calls per day
Honest, ethical, and able to maintain confidentiality in a business setting when necessary and required
Able to multi-task, prioritize, and manage time effectively
Able to thrive in a dynamic, fast-changing, growth environment
Fosters teamwork and mutual respect throughout the company
Interacts productively in person and through technology with co-workers, team members, management, and other company personnel daily to accomplish duties and responsibilities
Computer literacy, able to comfortably navigate new technology and competency in MS Office a must
Flexible schedule required which may include evenings and weekends based on business needs
Bi-lingual Spanish is a plus
Property management experience a plus
Previous use of Yardi Voyager a plus

Benefits

Comp & perks

Competitive Compensation - Including performance-based bonuses that reward your contributions.
Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

inside sales experienceproperty managementlease renewal processcustomer service

Soft Skills

communicationcustomer needs understandingmulti-taskingtime managementteamworkinterpersonal skillsadaptability

Certifications

Nevada Real Estate licenseproperty management permit