Pro Coffee Gear

Operations

• Manage and optimize multi-location inventory levels, minimizing discrepancies and ensuring accurate stock counts.
• Develop and implement inventory planning strategies to meet demand while minimizing holding costs.
• Oversee and manage relationships with third-party logistics (3PL) partners to ensure efficient and cost-effective fulfillment operations.
• Streamline workflows across departments by building data integrations and automation to improve efficiency and reduce manual work.
• Negotiate carrier rates and maintain strong relationships with logistics and supply chain partners.
• Establish and implement new operational systems and processes to support scaling and efficiency.
• Analyze operational and financial data to identify areas for improvement and cost reduction.
• Lead, mentor, and develop a team of operations staff, fostering a culture of accountability and continuous improvement.

Operations Manager

People Operations

• Own and manage the WHO hiring process, from scorecard creation to structured interviews and reference checks.
• Create and manage end-to-end onboarding workflows, including: Systems access and setup (email, software, tools)
• Establish a consistent cadence of performance reviews, feedback sessions, and growth planning across all teams.
• Manage HR operations such as benefits administration, time-off policies, and employee records.

People Operations & Development Lead

Email Marketing Manager

• Design and launch multi-channel outbound campaigns targeting coffee roasters, equipment technicians, and commercial buyers
• Build sophisticated prospecting workflows using AI enrichment, intent signals, and modern sales tools
• Collaborate with marketing to create seamless alignment between outbound, SEO, and event strategies
• Continuously optimize messaging, cadence, and targeting based on conversion data
• Identify, negotiate, and close high-value referral partnerships that deliver qualified leads
• Build and scale an affiliate/partner program that generates revenue at lower CAC than paid channels
• Create co-marketing opportunities that expand brand reach and drive mutual value
• Manage CRM infrastructure to track the complete customer journey from prospect to expansion
• Design end-to-end outbound strategy with clear playbooks and repeatable processes
• Build executive-level dashboards tracking pipeline health, conversion rates, and revenue expansion
• Identify and execute upsell/cross-sell opportunities across product lines and brands

Outbound Prospecting, Email Marketing

SEO Marketing

• Develop and execute a comprehensive SEO strategy to drive organic traffic, improve rankings, and increase conversions.
• Conduct keyword research to identify high-impact opportunities and gaps across our product and content categories.
• Optimize on-page SEO, including site structure, metadata, internal linking, and content enhancements.
• Own technical SEO efforts in collaboration with engineering to improve site speed, crawlability, indexation, and structured data implementation.
• Develop and lead a scalable link-building strategy to grow domain authority and rankings for competitive keywords.
• Identify and build relationships with relevant websites, bloggers, publishers, and industry partners for guest posting, mentions, and backlinks.
• Leverage digital PR tactics, product-led content, and partnership outreach to acquire high-quality, white-hat backlinks.
• Track and report on backlink profile health and link acquisition performance.
• Partner with the content team to ensure SEO best practices are embedded into all editorial, product, and landing pages.
• Define and oversee a scalable content roadmap driven by search demand and business priorities.
• Collaborate with creative, product, and UX teams to enhance SEO performance and on-site engagement.
• Monitor and analyze site performance using tools like Google Search Console, GA4, Ahrefs, and SEMrush.
• Regularly audit the website and prioritize fixes based on impact.
• Stay on top of SEO algorithm changes, trends, and new tools. Implement best practices and future-proof strategies.

SEO Specialist

• You'll be our first dedicated hire to build and scale our outbound sales and wholesale growth engine from the ground up
• Reporting directly to the CEO, you'll design high-converting outbound campaigns
• Forge strategic partnerships that drive qualified leads
• Architect the systems that transform wholesale from a channel into a scalable revenue engine
• Your mission isn't just acquisition, it's expansion

• You'll be our first dedicated hire to build and scale our outbound sales and wholesale growth engine from the ground up
• Reporting directly to the CEO, you'll design high-converting outbound campaigns, forge strategic partnerships that drive qualified leads, and architect the systems that transform wholesale from a channel into a scalable revenue engine
• Move accounts from initial orders to premium product lines, increase order frequency, and maximize customer lifetime value just like scaling a SaaS customer from starter to enterprise
• You'll own top-of-funnel growth and play a pivotal role in making wholesale our next major revenue driver

• You'll be our first dedicated hire to build and scale our outbound sales and wholesale growth engine from the ground up.
• Reporting directly to the CEO, you'll design high-converting outbound campaigns, forge strategic partnerships that drive qualified leads, and architect the systems that transform wholesale from a channel into a scalable revenue engine.
• Move accounts from initial orders to premium product lines, increase order frequency, and maximize customer lifetime value just like scaling a SaaS customer from starter to enterprise.
• You'll own top-of-funnel growth and play a pivotal role in making wholesale our next major revenue driver.

• Order Fulfillment & Shipping: Execute daily pick, pack, and ship operations with accuracy and speed to meet delivery commitments.
• Coordinate with carriers for pickup scheduling, tracking, and delivery optimization.
• Process orders using warehouse management systems and maintain shipment documentation.
• Inventory Management: Conduct cycle counts and maintain inventory accuracy across all SKUs.
• Manage receiving, put-away, and stock organization to optimize warehouse flow.
• Monitor stock levels and coordinate with procurement on replenishment needs.
• Quality & Safety: Ensure all outbound shipments meet quality standards and packaging requirements.
• Maintain safe warehouse operations following OSHA guidelines and company protocols.
• Identify and resolve operational inefficiencies or process bottlenecks.
• Returns & Customer Support: Process returns, exchanges, and damaged goods according to company policies.
• Coordinate with customer service on order status and shipping inquiries.

Shipping and Warehouse Operations Specialist

• Execute daily pick, pack, and ship operations with accuracy and speed to meet delivery commitments.
• Coordinate with carriers for pickup scheduling, tracking, and delivery optimization.
• Process orders using warehouse management systems and maintain shipment documentation.
• Conduct cycle counts and maintain inventory accuracy across all SKUs; manage receiving, put-away, and stock organization.
• Monitor stock levels and coordinate with procurement on replenishment needs.
• Ensure all outbound shipments meet quality standards and packaging requirements.
• Maintain safe warehouse operations following OSHA guidelines and company protocols.
• Identify and resolve operational inefficiencies or process bottlenecks.
• Process returns, exchanges, and damaged goods according to company policies and coordinate with customer service on order status.

Ecommerce

• You will be responsible for creating listings on Amazon and other e-commerce.
• You will be responsible for sourcing and editing photos.
• You will be taking care of writing, and we need someone with experience in SEO and great attention to detai.l

E-commerce Merchandising Store Manager

Customer Success Manager

• Own the end-to-end customer experience and define scalable customer success strategies to support growth.
• Establish and track KPIs, processes, and team goals aligned with business objectives.
• Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination.
• Enable the consultative sales process through client communications across email, SMS, and social platforms.
• Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools.
• Support third-party and social commerce sales channels in coordination with marketing and sales teams.
• Manage client onboarding and equipment setup, coordinating installations with technical service partners.
• Respond to customer inquiries regarding product use, service needs, and ongoing support.
• Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.
• Lead customer communications related to logistics, damages, and return claims and work with logistics teams to ensure fast, clear resolutions.
• Monitor recurring operational pain points and identify opportunities for automation or process streamlining.
• Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience.

Customer Success

• Own the end-to-end customer experience and define scalable customer success strategies to support growth.
• Establish and track KPIs, processes, and team goals aligned with business objectives.
• Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination.
• Enable the consultative sales process through client communications across email, SMS, and social platforms.
• Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools.
• Support third-party and social commerce sales channels in coordination with marketing and sales teams.
• Manage client onboarding and equipment setup, coordinating installations with technical service partners.
• Respond to customer inquiries regarding product use, service needs, and ongoing support.
• Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.
• Lead customer communications related to logistics, damages, and return claims, and work with logistics teams to ensure fast, clear resolutions.
• Monitor recurring operational pain points and identify opportunities for automation or process streamlining; collaborate cross-functionally to implement improvements.

• Own the end-to-end customer experience and define scalable customer success strategies to support growth
• Establish and track KPIs, processes, and team goals aligned with business objectives
• Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination
• Enable the consultative sales process through client communications across email, SMS, and social platforms
• Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools
• Support third-party and social commerce sales channels in coordination with marketing and sales teams
• Manage client onboarding and equipment setup, coordinating installations with technical service partners
• Respond to customer inquiries regarding product use, service needs, and ongoing support
• Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online
• Lead customer communications related to shipping, damages, and return claims and work with logistics teams to resolve issues
• Monitor recurring operational pain points and identify opportunities for automation or process streamlining
• Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience

Controller

• Oversee all aspects of financial operations including Accounts Payable (AP), Accounts Receivable (AR), and Payroll management
• Lead monthly, quarterly, and annual financial close processes with accuracy and timeliness
• Prepare and present comprehensive financial statements, management reports, and board-level presentations
• Develop and maintain robust financial controls, policies, and procedures to ensure compliance and accuracy
• Provide strategic financial analysis and recommendations to executive leadership
• Lead annual budgeting and forecasting processes, including variance analysis and performance metrics
• Develop sophisticated financial models and pro forma analyses for business initiatives, product launches, and strategic investments
• Conduct profitability analysis by product line, customer segment, and business unit
• Ensure seamless integration of inventory management, e-commerce platforms, and payment systems with the general ledger
• Lead ERP system optimization and financial system implementations
• Drive process improvement initiatives to enhance efficiency, accuracy, and scalability
• Establish and maintain key performance indicators (KPIs) and financial dashboards
• Manage relationships with external auditors, tax professionals, and regulatory bodies
• Ensure compliance with US GAAP, tax regulations, and reporting requirements
• Oversee internal controls and SOX compliance (if applicable)
• Identify and mitigate financial risks across the organization
• Lead and mentor finance team members, fostering professional growth and development
• Collaborate cross-functionally with operations, sales, marketing, and executive teams
• Provide financial training and support to non-finance departments