Prinova

Customer Support

• Take, confirm, and accurately input customer sales orders and purchase orders.
• Support purchasing activities for assigned product categories and liaise with global purchasing teams to ensure timely procurement.
• Prepare and issue price quotations and assist with tender documents and contract renewals in collaboration with Product Management and the sales team.
• Support lead qualification and assist sales representatives with follow‑ups on quotes, opportunities, and sample requests.
• Act as a key point of contact for customer queries, ensuring timely and professional responses.
• Monitor customer accounts and coordinate closely with sales, purchasing, logistics, quality, and finance teams to ensure smooth order fulfilment.
• Manage product sample requests, including arranging shipments, handling samples in the office, and liaising with warehouses.
• Provide customers with requested quality documentation and liaise with the Quality team as required.
• Monitor shipments and proactively communicate any customer issues, delays, or operational changes to the sales team.
• Review and monitor stock levels for key accounts to ensure sufficient inventory to meet contractual obligations.
• Maintain accurate and up‑to‑date records in the CRM system, including opportunities, quotations, and account data.
• Support Finance with new customer set‑ups and credit limit updates.
• Produce reports for senior management and provide general administrative support, including arranging travel when required.

Prinova

Sales/Purchasing Support Specialist – Mat Cover

Sales/Purchasing Support Specialist