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Sales Support Specialist, French Speaker
PrinovaSales Support Specialist supporting commercial team at Prinova in Barcelona, ensuring customer orders and queries are effectively handled. Requires fluency in French and English with strong attention to detail.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Taking, confirming and inputting customer orders
- Monitoring customers and liaising closely with commercial, logistics and quality departments
- Inputting purchase orders
- Dealing with customer queries and responding in a timely manner
- Sending requested quality documents to customers and liaising with the Quality team when necessary
- Sending product samples to customers when required, including handling samples in the office or coordinating with warehouses
- Sending price quotes to customers, liaising with the Product Management team and collecting necessary information
- Assisting with lead qualification
- Arranging and following up on samples
- Logging opportunities and quotes in the CRM system
- Supporting sales reps with follow ups on open quotes, opportunities and sample requests
- Updating CRM data to ensure sales reps have accurate and up to date information
- Assisting with the preparation of tender documents or contract renewals
- Acting as the first point of contact for internal requests on behalf of the sales team
- Ensuring sales reps are informed of any customer issues, delays or operational changes
- Liaising with the Finance team on the creation of new customers and the updating/uplifting of credit limits
- Monitoring shipments to customers when necessary and ensuring high levels of customer service
- Reviewing and controlling stock levels for key accounts, ensuring sufficient inventory for contracts
- Producing reports for senior managers
- Making travel arrangements for senior managers and, as required, for members of the commercial team
Requirements
What you’ll need- Fluency in English and French is essential
- Proven experience in a commercial, sales support, or analytical role.
- Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, interpersonal, and customer service skills (internal and external).
- Advanced Excel proficiency (e.g., pivot tables, VLOOKUP, formulas); Power BI or similar BI tools are highly desirable.
- Sound understanding of CRM and/or ERP systems and their functionalities.
- Confident interpreting data and providing actionable insights to support commercial teams.
- Professional, proactive, and results-driven with a strong business acumen.
- Able to work under pressure, meet deadlines, and adapt to an evolving business environment.
- Commitment to customer service (internal and external)
Benefits
Comp & perks- Hybrid working arrangement with 2 to 3 office days in Barcelona
ATS Keywords
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Hard Skills & Tools
Excelpivot tablesVLOOKUPformulasPower BICRM systemsERP systemsdata interpretationreportinglead qualification
Soft Skills
attention to detailcommunication skillsinterpersonal skillscustomer service skillsproactiveresults-drivenbusiness acumenability to manage multiple prioritiesability to work under pressureadaptability