Princess Polly

Manager

• Recruiting, training, supervising, appraising and inspiring staff
• Managing staff schedules
• Analyze store reporting
• Effectively managing customer queries and complaints
• Overseeing inventory management processes
• Maximizing profitability and meeting sales targets
• Motivating staff to achieve sales goals
• Executing visual merchandising directives
• Ensuring compliance with company policies and procedures

Assistant Store Manager

• Lead and manage a passionate retail team to deliver outstanding in-store customer experiences.
• Create world-class in store customer experiences, build brand loyalty, host influencer events, and drive sales through client relationships.
• Ensure the store runs smoothly daily, managing peak seasons and adapting operations for new stores.
• Work closely with the District Manager and retail support teams across the business.
• Curate and execute the store merchandising strategy and visual merchandising.
• Develop SOPs, policies & procedures, and build teams.
• Produce outstanding business results and inspire a team of high performers.
• Proactive planning, problem-solving, and operational troubleshooting.

Store Manager

• Own the strategic roadmap and execution of RFID systems and inventory processes across all retail locations.
• Serve as the primary subject matter expert and decision maker for RFID platform performance, optimization and vendor management.
• Lead innovation and improvement of inventory flow and visibility, driving scalable practices from shipment to shelf.
• Partner with store leadership to ensure operational excellence in tagging, cycle counts, transfers and inventory integrity.
• Configure and oversee RFID and inventory system architecture; ensure accurate and consistent data across Shopify, NetSuite and connected systems.
• Analyze key inventory health metrics (shrink, OOS, negative OH, cycle count compliance) and lead resolution strategies.
• Lead RFID planning, configuration and setup for all new store openings, ensuring high data accuracy pre-launch.
• Oversee project tracking and execution for inventory related initiatives; align stakeholders on status, risks and milestones.
• Own SOP development and enhancement for inventory management and RFID workflows; provide clear documentation and training resources.
• Conduct UAT and validate retail tech enhancements tied to inventory and RFID.
• Identify trends, risks and systemic blockers in RFID usage and inventory execution; propose and drive proactive solutions.
• Provide field facing support and escalation management while balancing strategic program advancement.

Manager, RFID and Retail Inventory

Sales

• As our Retail Store Associate, you'll be at the forefront of our mission to provide a unique, immersive shopping experience, bringing our online presence into the real world. They will be responsible for providing exceptional customer service in a fast-paced retail environment while maintaining an elevated standard of visual merchandising and store standards. The retail store associate will also keep our sales floor replenished, and unpack and prepare merchandise as it arrives at our store to be merchandised. The ideal candidate will be positive, high-energy, highly motivated, and possess a great sense of style. The goal of the Retail Store Associate is to excite customers with this new and exciting IRL experience!

Retail Sales Associate

Executive Assistant

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years. 

As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team. 

We are growing our team based at our Burleigh Heads office and are looking for talented individuals to join the Princess Polly team. Think you can help us in our journey of becoming the best online shopping destination like...ever? If you're a motivated team player that's obsessed with all-things fashion and pop culture, we'd love to hear from you.

At Princess Polly, we’re all about moving fast, staying on trend, and creating unforgettable moments for our customers. We’re searching for an Executive Assistant to partner with our Chief Merchandising Officer (CMO) and ensure the smooth running of our Merchandising team.

This is your chance to step into a pivotal role — the ultimate backstage pass — where you’ll be the trusted right hand to the CMO. You’ll keep priorities on track, manage calendars, coordinate key milestones, and support team culture initiatives that bring our Polly DNA to life. If you’re highly organised, detail-driven, and love being the go-to person who makes everything happen, we want to hear from you.

Director

• The Planning Director - Retail & Wholesale will lead financial planning and inventory management across our retail stores and distribution center. You will be responsible for pre-season planning, in-season forecasting, and post-season hindsight—ensuring that inventory aligns with business goals while optimizing sales, margin, and turn.
• You will own and manage seasonal and annual merchandise financial plans by store, including KPIs such as traffic, conversion, AUS (average units sold), and AOV (average order value).
• You will collaborate with Buying and Merchandising teams to align sales targets, buy depth, category strategies, and OTB (open-to-buy) planning.
• You will lead in-season forecasting and re-projection based on performance trends. Communicate risks and opportunities with Allocation and Buying teams.
• You will partner with the Allocation team to maintain optimal inventory levels and ensure the timely introduction of new products.
• You will develop and deliver hindsight reporting on a weekly, monthly, and quarterly basis leveraging Shopify, Netsuite, Toolio and Inventory Planner to identify key trends and opportunities.
• You will provide Store Operations and Visual Merchandising with actionable inventory analytics and product flow calendars to support sell-through and in-store experience.

Planning Director - Retail & Wholesale

IT Support

• Manage and monitor our cloud infrastructure (AWS and GCS)
• Provide best in class support for internal users, systems, and applications across the business
• Troubleshoot network, server, and desktop-related issues in a Windows, Mac and cloud-first environment
• Assist with user and system administration in Microsoft 365, Google Suite, and related tools
• Participate in the planning and implementation of infrastructure improvements and new solutions
Lead and manage the US IT support team, fostering a high-performance, service-oriented culture.
• Manage the US IT budget, ensuring cost-effective delivery of technology solutions.
• Build strong relationships with internal stakeholders—eCommerce, Operations, Finance, Marketing, CX, and DC—to understand needs and deliver tailored IT solutions.
• Collaborate with the eCommerce and development teams to support Shopify Plus platform stability and custom integrations.
• Oversee incident management processes, ensuring SLAs are met and lessons learned drive continuous improvement.
• Enforce IT standards, security protocols, and compliance to safeguard employee and customer data.
• Evaluate and respond to cybersecurity threats with proactive protection measures.