Princess Polly

Ecommerce

• Own and elevate the front-end user experience across Princess Polly's ecommerce sites and apps
• Lead UX strategy, driving conversion through design
• Partner closely with the development team, CRO agency, and broader ecommerce function
• Take ownership of the UX roadmap
• Create wireframes, user flows, and high-fidelity UI designs in Figma
• Develop mobile-first, conversion-focused experiences that drive engagement and sales across all devices
• Use analytics tools to identify user pain points and measure the impact of UX changes
• Lead A/B testing and experimentation strategy
• Champion accessibility standards and best-in-class design practices

UX Ecommerce Manager

Operations

• Oversee daily DC operations including inbound receiving, outbound fulfillment, inventory control, returns processing, quality assurance, and retail allocations.
• Ensure all ecommerce and retail orders are fulfilled accurately and within established service level agreements.
• Monitor throughput, productivity, and operational performance to ensure consistent execution and scalability.
• Coordinate DC scheduling and workload planning to support business demands, peak periods, promotions, product launches, and new store openings.
• Maintain compliance with safety standards, operational procedures, and company policies.
• Serve as the primary operational liaison between Princess Polly and third-party logistics providers.
• Ensure 3PL partners have the tools, resources, forecasting, and information required to successfully execute fulfillment, inventory management, returns processing, and retail support activities.
• Monitor and manage 3PL performance against SLAs, identifying opportunities for improvement and driving corrective actions where necessary.
• Lead regular operational reviews with 3PL partners to address performance, capacity planning, process improvements, and business readiness.
• Partner with Planning, Merchandising, and Supply Chain teams to ensure accurate inventory flow and replenishment strategies.
• Maintain high levels of inventory accuracy through cycle count programs, discrepancy resolution, and process controls.
• Oversee retail fulfillment activities, ensuring timely and accurate store allocations and replenishments.
• Manage inventory-related issues and collaborate with internal teams and 3PL partners to resolve discrepancies efficiently.

Senior DC Operations Manager

General

• Maintain a strong understanding of current trends in the proper demographic and seasonality across current and coming retail locations
• Drive and analyze daily/weekly sales, bestsellers, present findings and suggest actions
• Propose ranges in line with company focuses, seasonality and SKU count needs
• Comprehensively analyze current and historical sales data in order to select the best possible ranges across all retail locations
• Work collaboratively with the Retail Merchandise Assistant, Planning team, Visual team, and Retail stores to ensure proper, on time execution
• Visit stores regularly to get to know styles in real life, understand execution successes and challenges and get feedback from store teams and direct from customers

Senior Buyer – Retail

Editor

• Edit and retouch imagery to the highest standard while remaining true to the Princess Polly brand aesthetic and working to tight deadlines
• Ensure all imagery aligns with Princess Polly's visual and brand guidelines
• Maintain a consistent brand aesthetic across all channels and platforms
• Support the Content and Creative teams with image editing requirements
• Deliver high-quality creative assets while managing multiple priorities and deadlines
• Assist in bringing campaigns, product launches and digital content to life through polished visual execution

Image Editor

Manager

• Own the creator and affiliate side of our TikTok Shop channel
• Build, scale and manage a high-performing creator ecosystem
• Identify, vet and recruit TikTok creators and affiliates
• Run end-to-end onboarding for creators
• Build and nurture long-term relationships with creators
• Manage a mix of micro, mid-tier and high-GMV creators
• Develop briefs, hooks and content angles that convert
• Track creator-level metrics and identify winning creators
• Own affiliate-driven GMV targets and report on performance

TikTok Shop Manager

• Travel predominantly to our East Coast retail locations 75% of the time (potential for West Coast Travel), ensuring all styling aligns with seasonal trends and visual directives.
• Execute and uphold company and visual merchandising standards across multiple store locations.
• Deliver monthly in-store styling sessions with retail teams, focusing on trend education, styling confidence and product storytelling.
• Create and distribute clear, actionable mannequin styling guides and directives to each store to ensure consistent execution across all stores.
• Lead floor set execution, window installations, mannequin styling, and product placement strategies.
• Work with the Buying and Planning teams to prioritize best sellers, and ensure mannequins are used to focus on new inventory, first repeats and top trends.
• Report directly to the Senior Visual Merchandising Manager, aligning your styling approach with high-level brand strategy and business goals.
• Monitor and adapt styling to drive sell-through, merchandising strategically to support product.
• Conduct regular assessments of mannequin presentations, making adjustments and giving stores direct feedback based on product flow and store-specific needs.
• Support store openings, resets, and seasonal transitions with strong visual presentations and styling leadership.
• Train in-store teams on mannequin styling standards, updates, and visual merchandising principles.

District Visual Manager – East Coast

Mechanical Engineer

• Design and iterate on core ecommerce flows (homepage, PDP, PLP, cart, checkout, navigation) across Shopify sites and apps
• Use AI tools (including Claude, Claude Code and Claude Design) as a core part of your design and build workflow
• Maintain mobile first, conversion focused UX that drive measurable engagement and sales
• Use GA4, Shopify Analytics, Microsoft Clarity, and other tools to proactively identify friction, surface opportunities, and measure the impact of UX changes
• Partner with the contracted CRO agency on A/B test design, hypothesis setting, and readout
• Ensure design decisions are grounded in data and tied to measurable outcomes
• Maintain awareness of accessibility standards and implement best in class UX practices
• Build and ship Shopify front end updates independently using HTML, CSS, JavaScript, and Liquid within the shared GitHub repo
• Translate your own designs into production ready components
• For larger UX initiatives, own end-to-end project management/collaboration with the external development team including writing clear UX specs, defining acceptance criteria, and running strict QA across all digital touchpoints
• Build and launch marketing pages in Shopify from brief to live as needed
• Manage ongoing and regular promotional site and app updates, including regular campaign changes