Princess Polly

Senior IT Manager

Princess Polly

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $130,000 - $160,000 per year

Job Level

Senior

Tech Stack

AWSCloudCyber Security

About the role

  • Manage and monitor our cloud infrastructure (AWS and GCS)
  • Provide best in class support for internal users, systems, and applications across the business
  • Troubleshoot network, server, and desktop-related issues in a Windows, Mac and cloud-first environment
  • Assist with user and system administration in Microsoft 365, Google Suite, and related tools
  • Participate in the planning and implementation of infrastructure improvements and new solutions Lead and manage the US IT support team, fostering a high-performance, service-oriented culture.
  • Manage the US IT budget, ensuring cost-effective delivery of technology solutions.
  • Build strong relationships with internal stakeholders—eCommerce, Operations, Finance, Marketing, CX, and DC—to understand needs and deliver tailored IT solutions.
  • Collaborate with the eCommerce and development teams to support Shopify Plus platform stability and custom integrations.
  • Oversee incident management processes, ensuring SLAs are met and lessons learned drive continuous improvement.
  • Enforce IT standards, security protocols, and compliance to safeguard employee and customer data.
  • Evaluate and respond to cybersecurity threats with proactive protection measures.

Requirements

  • 5+ years of progressive IT experience with both leadership and hands-on technical support in a fast-paced environment.
  • Strong background in managing cloud infrastructure (AWS, GCS), Microsoft 365, Google Workspace, and enterprise networking.
  • Proven track record of leading, coaching, and developing IT teams across multiple functions.
  • Experience delivering IT projects on time, within budget, aligned with strategic business goals.
  • Excellent problem-solving skills and ability to translate technical concepts across technical and non-technical teams.
  • In-depth knowledge of IT security best practices, compliance standards, and privacy regulations.
  • Experience with eCommerce platforms (Shopify Plus or similar) is a strong plus.