Helpdesk Manager
Horizon Industries, Limited
ITSM
Senior IT Manager
Princess Polly
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $160,000 per year
Job Level
Senior
Tech Stack
AWSCloudCyber Security
About the role
- Manage and monitor our cloud infrastructure (AWS and GCS)
- Provide best in class support for internal users, systems, and applications across the business
- Troubleshoot network, server, and desktop-related issues in a Windows, Mac and cloud-first environment
- Assist with user and system administration in Microsoft 365, Google Suite, and related tools
- Participate in the planning and implementation of infrastructure improvements and new solutions Lead and manage the US IT support team, fostering a high-performance, service-oriented culture.
- Manage the US IT budget, ensuring cost-effective delivery of technology solutions.
- Build strong relationships with internal stakeholders—eCommerce, Operations, Finance, Marketing, CX, and DC—to understand needs and deliver tailored IT solutions.
- Collaborate with the eCommerce and development teams to support Shopify Plus platform stability and custom integrations.
- Oversee incident management processes, ensuring SLAs are met and lessons learned drive continuous improvement.
- Enforce IT standards, security protocols, and compliance to safeguard employee and customer data.
- Evaluate and respond to cybersecurity threats with proactive protection measures.
Requirements
- 5+ years of progressive IT experience with both leadership and hands-on technical support in a fast-paced environment.
- Strong background in managing cloud infrastructure (AWS, GCS), Microsoft 365, Google Workspace, and enterprise networking.
- Proven track record of leading, coaching, and developing IT teams across multiple functions.
- Experience delivering IT projects on time, within budget, aligned with strategic business goals.
- Excellent problem-solving skills and ability to translate technical concepts across technical and non-technical teams.
- In-depth knowledge of IT security best practices, compliance standards, and privacy regulations.
- Experience with eCommerce platforms (Shopify Plus or similar) is a strong plus.
