Technical Support Engineer
Quantum Machines
LinuxPython
Robotics Technician
Prime Robotics
full-time
Posted on:
Origin: • 🇺🇸 United States • South Carolina
Visit company websiteSalary
💰 $60,000 - $75,000 per year
Job Level
Mid-LevelSenior
Tech Stack
LinuxMySQL
About the role
- Monitor and observe the operation of customer robot fleets to ensure optimal performance
- Be the point person to solve warehouse automation problems with the customers as they arise
- Proactively identify and troubleshoot issues, providing timely solutions to minimize downtime to the customer
- Perform hardware troubleshooting, including electronics, motors, and cabling, ensuring optimal functionality of the robot fleet
- Work hands-on with electromechanical systems in a shop environment
- Conduct robot inspections and perform preventative maintenance
- Diagnose and troubleshoot software issues
- Document operational data and generate reports to track performance
- Document all fixes to robots and maintain spare parts inventory
- Provide support to team members and customers during project deployment and post-sales phases
- Assist sales teams in providing on-site demos to potential customers
- Implement warehouse automation solutions on sight new customers and expansions with existing customers
- Flexibility in work hours to collaborate with colleagues in other time zones
- Provide feedback to internal teams on customer needs, product performance, and potential areas for improvement
- Demonstrate soldering expertise when necessary, maintaining and repairing electronic components
- Exhibit a quick learning ability and an exceptional work ethic, adapting swiftly to evolving challenges
Requirements
- You LOVE Robots!
- You love to tinker and see how things work - you have a curious mind!
- Strong Customer Service skills
- Proactive and self-motivated with the ability to work independently and adapt to changing situations
- Familiarity with mechanical or electrical systems gained through work experience or educational background
- Software experience also a plus
- Strong problem-solving skills and the ability to think analytically in fast-paced operational environments
- Excellent communication skills to effectively interact with customers and internal teams
- Detail-oriented with strong organizational skills to prioritize tasks and manage multiple projects simultaneously
- Demonstrate soldering expertise when necessary, maintaining and repairing electronic components
- Exhibit a quick learning ability and an exceptional work ethic, adapting swiftly to evolving challenges
- Document all fixes to robots and maintain spare parts inventory
- Ability to troubleshoot and work independently and as part of a team
- Good driving record and reliable transportation to and from job locations
- Must be able to work on your feet most of the day and lift at least 50 lbs
- Willingness to travel to client sites as needed (~10% travel)
- We unfortunately cannot offer visa sponsorship for this position
- Nice to have:
- PLC programming/controls engineering and programming of automated systems
- Linux skills
- Prior experience with Warehouse Management System (WMS) software
- Experience maintaining lithium batteries
- Knowledge of basic networking
- Familiarity with databases and proficiency in writing mySQL queries
