Presidio

Strategy

• Lead overall technical strategy and execution governance across all four phases (Align, Operationalize, Automate, Transition)
• Translate business and AI Factory objectives into reliability, security, performance, and automation targets
• Own end-state SRE operating model definition and phased adoption
• Guide architectural and tooling decisions to balance innovation with operational stability
• Serve as primary escalation point for cross-team technical and delivery risks
• Facilitate executive alignment, design sign-offs, and phase exit approvals
• Ensure success metrics (availability, automation coverage, MTTR, FinOps targets) are defined and tracked
• Coordinate with Solution Owner, Principal Architect, and DevOps Architect to maintain coherence across workstreams
• Support client capability building through structured shadowing, guided operations, and transition milestones
• Provide strategic oversight for Innovation POD activation and outcomes

Technology Strategy Manager – Digital Transformation

Architect

• Drive Digital and Cloud Migration Services Sales.
• In partnership with sales teams, formulate and execute a technical sales strategy to exceed revenue objectives through the adoption of Presidio Digital and Cloud Migration Services - application modernization, application development, software development lifecycle (SDLC), artificial intelligence (AI), data estate and platform modernization, and cloud migration.
• Understand Customer Current State.
• Proactively drive discovery and understanding of customer IT current state, goals, outcomes, and initiatives across Business, Technical, Operational, and Financial facets.
• Research industry trends and topics and develop discovery approaches.
• Develop and lead workshops to drive relevant discovery.
• Document customer current state to assist customer and sales teams target future state architectures and roadmaps.
• Technical Account Leadership.
• Serve as the technical lead for all client projects and workstreams for relevant services.
• Oversee architecture and design decisions across multiple domains such as, (but not limited to), AWS, Snowflake, Tableau, Informatica, and modern data platforms.
• Facilitate alignment between Presidio teams and client leadership to ensure unified strategy and execution.
• Act as executive-facing technical advisor, engaging confidently with C-suite stakeholders.
• Build consensus across diverse stakeholder groups, from ICs to executives.
• Lead strategic roadmap discussions and present Presidio’s POV on emerging trends (AI, Cloud, Data).
• Actively participate in client account related activities that establish the role as a trusted advisor internally and with customers, such as: Account planning, EBCs, social events, etc.
• Technical Opportunity Leadership.
• Lead opportunities for relevant services to achieve technical win of Presidio services solutions.
• Identify customer stakeholders and their individual success criteria and needs.
• Create and lead technical solution approaches and next steps aligned to customer stakeholders.
• Align, vet and coordinate Presidio technical resources as needed.
• Engage Manager/VP/Director level at clients directly.
• Ensure solutions adhere to industry standards and SLED compliance requirements.
• Practice Delivery Engagement.
• Actively participate as a liaison between customers, sales and delivery resources to ensure customer success.
• Lead the collaboration with delivery engineering on driving quality and properly risk managed solutions and associated formal scopes of work.
• Understand and be able to speak to technical details and updates from Solution Owners, Project Managers, Delivery Leads and Presales Architects Solution Architecture, Design and Documentation.
• Analyze and assess client requirements and determine target services approach, solutions, and roadmaps.
• Create and deliver compelling technical proposals directly to clients, including relevant drawings, diagrams and analysis.
• Technical Excellence & Evangelism.
• Maintain a high level of technical excellence and evangelism across multiple relevant solution architecture and product areas.
• Lead the curation and delivery of relevant technical knowledge, presentations, and conversations at all client levels and customer related events.
• Actively participate in technical champion programs and communities.
• Attain certifications when appropriate.
• Learn, discuss and present new and emerging relevant topics to internal stakeholders and clients.
• Team Engagement and Enable Culture.
• Engage Presidio team members, actively participate in team activities, and contribute on collaboration tools to drive an open, positive, inclusive, resilient, change-orientated team culture.
• Be a steward of the PRESIDIO CORE VALUES –Excellence, Forward-Thinking, Accountability, One Presidio.
• Partner Relationships.
• Develop working relationships with vendor partner teams and peers, prioritizing the hyper-scaler cloud solutions and relevant ecosystems.
• Contribute to and drive execution of relevant partner vendor GTM strategies.
• Continuous Improvement & Innovation.
• Actively plan and execute growth and career development activities.
• Seek and collaborate on improvements to presales processes and GTM.
• Enable Others.
• Contribute to the success of others in sales and presales.
• Actively mentor and enable others.
• Share methods, content, and lessons learned with others.
• Local Area Prescence and Client Engagement.
• Able to travel to client sites within the New England and Northeast area.
• Able to be on site at key clients at least twice per month. 50% Travel expected.

Client Principal Architect, AWS, SLED

• Lead presales discovery, analysis, architecture, design, proposals, and scope-of-work creation
• Formulate and execute a technical sales strategy to exceed revenue objectives
• Drive discovery and understanding of customer IT current state, goals, outcomes, and initiatives
• Develop and lead workshops to drive relevant discovery
• Create and deliver compelling technical proposals directly to clients
• Teach, discuss and present new and emerging relevant topics to internal stakeholders and clients
• Maintain a high level of technical excellence and evangelism across multiple relevant solution architecture and product areas
• Engage Manager/VP/Director level at clients directly
• Actively participate in client account related activities that establish the Solution Architect as a trusted advisor internally and with customers

Client Principal Architect, Digital

Manager

• Manage client satisfaction in the delivery of IT services, ensures profit objectives are met, directs an on-going strategic plan for the account.
• Provides the client a primary point of contact within Presidio and has the responsibility and authority for deployment of resources to support the client from all Presidio business units.
• Provides leadership to the account team.
• Ensures that the team understands and delivers the unique value proposition (competitive advantage, financial achievement, etc.) that Presidio has sold to the client.
• Provides management and technical direction to multiple complex service delivery projects within the account.
• Assumes responsibility for all aspects of account performance (technical, contractual, administrative, and financial).
• Facilitates successful integration, sets the account vision, communicates sense of core purpose, manages change, and builds a culture open to industry changes.
• May lead business development teams in identifying new business opportunities for Presidio and managing the sales cycle from start to finish, particularly in add-on business to existing accounts.
• Leverages existing client relationships to develop follow-on business to increase the revenue stream.
• Manages a team of Project Management professionals in the provisioning of customers for Presidio Managed Service offering.
• Manages all client deliverables with the Project Management team.
• Works with other Managed Services departments to maintain and improve customer SLA metrics.
• Manages customer satisfaction for high touch customers and customer escalations. Meets agreed upon client deliverable schedules and manage client expectations.
• Manages appropriate internal and external resources to meet set deadlines.
• Refines as necessary-procedures, diagrams and documentation processes.
• Facilitates customer meetings and teleconferences.
• Maintains active communication internally and externally.
• Manages multiple projects.
• Measures success on maintaining high degree of customer satisfaction.

Senior Service Delivery Manager

Marketing Operations

• Own and optimize the marketing automation platform (Pardot / Marketing Cloud Account Engagement) and its bi-directional integration with Salesforce.
• Ensure a true 1:1 sync between systems with minimal errors, duplicates, or data drift.
• Partner with Sales Ops and RevOps to govern lead, contact, account, and campaign data across systems.
• Identify gaps in the demand technology stack; define requirements, evaluate tools, and lead implementation of net-new demand technologies as needed.
• Establish and enforce data governance standards, including field usage, validation rules, normalization, and documentation.
• Define, document, and operationalize the full lead and account lifecycle from first touch through opportunity conversion.
• Build and maintain lead, contact, and account-level scoring and grading models (behavioral and demographic), aligned with Sales priorities and ABM tiers.
• Design and operationalize scalable nurture frameworks across lifecycle stages, personas, and accounts.
• Own Lead Source, Campaign Source, and attribution logic across systems.

Director, Marketing Operations

Account Manager

• Develop and strengthen relationships with existing customers
• Ensure high customer satisfaction
• Identify upsell/cross-sell opportunities
• Develop and execute account plans
• Collaborate with internal teams
• Maintain strong operational understanding of accounts

Account Manager, SLED

• Engage with customers and technology partners to drive business growth
• Develop and strengthen relationships with existing customers
• Execute account plans that align with sales targets
• Maintain operational understanding of accounts
• Build and maintain relationships with Presidio’s technology partners

Senior Account Manager, DOD

Engineer

• Serve as an escalation point on support calls for products supported in our network product catalog
• Provide ongoing Tier 2 support of production environments that include Cisco, Palo Alto, F5, Fortinet, Meraki, Aruba Products among others
• Carry out testing of new features and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network
• Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network (if available) and then live network as implementation plans dictate
• Troubleshoot and resolve equipment, configuration and network problems and to open and track vendor support cases through to problem resolution on production issues
• Participate in an on-call rotation and may be called upon to work off-hours to support customer escalations
• Develop additional skills in other products as business needs dictate

Delivery Center Engineer

Solutions Engineer

• Understand Customer Current State and proactively drive discovery
• Research industry trends and develop discovery approaches
• Create and lead workshops to drive relevant discovery
• Document customer current state
• Identify customer stakeholders and their needs
• Create and lead technical solution approaches and next steps
• Align, vet, and coordinate Presidio and vendor partner technical resources as needed
• Engage Manager/VP/Director level at clients directly
• Analyze and assess client requirements and determine target architecture and design solutions
• Create and deliver compelling technical proposals to clients
• Maintain a high level of technical excellence and evangelism
• Lead the curation and delivery of relevant technical presentations
• Actively participate in technical champion programs
• Engage with Presidio team members and participate in team activities

Senior Solutions Architect, AWS Cloud Migration

Project Manager

• Provide end-to-end ownership of all project phases including requirements validation, detailed planning, solution design coordination, build, testing, deployment, stabilization, and formal project closeout.
• Develop, maintain, and actively manage integrated project plans, including work breakdown structures, critical path analysis, milestones, dependencies, and deliverables.
• Enforce project governance standards to ensure projects are delivered on time, within approved budget, and in alignment with contractual commitments.
• Own project financial performance, including revenue recognition alignment, cost tracking, billable utilization, and gross margin targets.
• Monitor and control project labor, materials, and third-party costs; provide accurate forecasting, variance analysis, and financial reporting.
• Lead cross-functional project teams consisting of Presidio engineering resources, solution architects, third-party vendors, and subcontractors.
• Ensure all deliverables meet Presidio quality standards, contractual requirements, and customer expectations prior to acceptance.
• Drive clear, consistent, and professional communication through status reports, steering meetings, and executive briefings.

Senior Project Manager, Contact Center

Network Engineer

• Lead complex, large-scale Network and Security projects
• Create low-level detailed designs that align with the business strategy, the customer’s budget, and operational support capabilities
• Perform Network and Security Assessments
• Presenting documentation and engagement deliverables to customers
• Collaborate with a multi-functional team with Sales, Pre-Sales, Project Management, and other delivery/engineering resources
• Trouble resolution of complex issues and assisting team members with their deployments
• Working with junior members of the engineering team to successfully implement secure network solutions
• Execute network maintenance MOP both onsite and remotely with minimal downtime