Support Engineer

• Member of the Client Services team in the development and deployment of Access Genius, Precision AQ’s market access pull-through solution
• Build expertise in business requirements, testing, project management, SDLC processes, organization, attention to detail, communication, critical thinking, and biopharmaceutical commercialization
• Collaborate with mentors and leadership to understand project initiation and facilitate learning and career growth
• Develop understanding of Managed Markets and payer data to improve client engagement and project management capabilities
• Collect business requirements based on client input and perform testing of product offerings
• Develop, execute and maintain project plans; communicate accomplishments, risks and mitigation plans to keep project delivery on track
• Facilitate requirements for creative design and Medical, Legal, Regulatory (MRL) submission processes and develop competency in MRL review systems
• Coordinate meetings with Engagement, Business Intelligence and Application teams and key content experts
• Manage the client inquiry process to ensure client satisfaction

Client Support Analyst

Technical Support Specialist

Technical Support Engineer

Customer and Technical Support Consultant – Bilingual

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