Act as the primary IT liaison for Sales organizations regarding new business initiatives; lead discovery sessions to understand business needs, pain points, goals, and success metrics
Develop solution vision statements for new initiatives and partner with Technical Architects to evaluate solution options, define architecture, and test hypotheses with prototypes or proof-of-concepts
Articulate why proposed solutions best fit business objectives and explain risks and tradeoffs of alternatives; ensure alignment with IT standards, data security, and business priorities
Retain ownership through full initiative delivery: participate in requirements definition, solution validation, user acceptance testing, and change management
Monitor project execution to ensure solution integrity during build, configuration, and rollout; partner with PMs, QA, Admins, Developers, Architects and Sales champions to resolve blockers
Act as the “voice of Sales” within IT, championing the end-user perspective, driving stakeholder alignment, and maintaining transparency on status, risks, and business impact
Recommend adoption of new Salesforce solutions versus extending legacy tools, define success metrics, and approve critical user stories to ensure delivered solutions address business needs
Requirements
At least 5 years in IT business analysis, product ownership, or solution management supporting Sales or CRM initiatives (Salesforce experience highly preferred)
Proven ability to translate complex business problems into structured technology solutions
Strong understanding of Salesforce ecosystem
Awareness of ancillary sales tech (CPQ, marketing automation, data enrichment, forecasting, etc.)
Collaborative approach to solutioning, with experience working with Technical Architects and cross-functional project teams
Superior communication, stakeholder management, and change leadership skills
Salesforce Admin certification
Benefits
Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT business analysisproduct ownershipsolution managementSalesforcerequirements definitionsolution validationuser acceptance testingchange managementproject executiondata security