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Operations

• Manage and grow the Care Navigation team (currently 15 international team members).
• Own patient support operations, designing and improving systems.
• Own team KPIs around patient support performance.
• Collaborate cross-functionally with clinical and leadership teams to ensure operational alignment and a seamless patient experience.

Senior Operations Manager, Care Navigation

• Manage and grow the Growth Operations team (currently 5 full-time international direct reports, growing to 9+ by end of Q2 2026)
• Execute and refine the workflows that guide applicants from initial interest to their first appointment
• Standardize and document procedures to ensure team adherence, support for scale, and high quality care as volume increases
• Act as the primary point of escalation for clinical and support teams to ensure daily alignment
• Build scalable processes, implement quality assurance workflows, and help create the infrastructure to support a rapidly growing team

Manager, Growth Operations

Product Designer

• Execute, collaborate and refine the end-to-end experience and work across a spectrum of projects to design experiences of our service journey.
• Work closely with clinicians, operations, and patients to deeply understand the people who touch our service, and rally the Haven team around the needs we are solving for.
• Explore, iterate, test and deliver new product solutions and detailed UX and UI designs to continuously evolve and improve our care delivery platform.
• Contribute to design operations— delivering a positive tone within the Design team and across the company.