Positivo Tecnologia

Analyst

• Develop and monitor KPIs, management reports, and dashboards to support decision-making.
• Extract, consolidate, and analyze data, identifying opportunities to improve and optimize processes.
• Map, review, and refine operational workflows to increase efficiency and standardize activities.
• Monitor partner network performance, tracking KPIs, SLAs, and action plans for continuous improvement.
• Develop management tools and controls to monitor operational performance.
• Collaborate with internal teams to identify opportunities for automation, simplification, and process restructuring.
• Support the operation's administrative and financial management, ensuring process compliance and accuracy of information.

Services Analyst, Junior

• Plan material requirements based on demand and the production plan.
• Analyze inventory levels, lead times and replenishment needs.
• Create and track purchase requisitions and material orders.
• Ensure component availability to meet production needs.
• Follow up with Purchasing, Foreign Trade and Production to ensure material delivery.
• Monitor KPIs, reports and inventory levels.
• Identify supply risks and propose actions to prevent stockouts or excess inventory.

Materials Planning and Control (PCM) Analyst

Administration

• Apoio aos analistas e assistentes na gestão de carteiras por categoria
• Acompanhamento de faturamento e pedidos
• Emissão de ordens e apoio no plano de faturamento
• Controle e análise de devoluções
• Atualização e elaboração de relatórios em Excel
• Suporte às rotinas administrativas da área
• Interface com áreas como comercial, financeiro, fiscal, produção e logística

Estágio em Administração de Vendas

• Garantir o adequado planejamento e controle de materiais por meio do acompanhamento de demandas, níveis de estoque e necessidades de reposição;
• Analisar indicadores, coberturas de estoque e projeções de consumo com o objetivo de direcionar decisões de compra e abastecimento;
• Monitorar entregas, atrasos e possíveis riscos de abastecimento para propor alternativas para minimizar impactos ao negócio;
• Atuar em conjunto com áreas internas para garantir o atendimento das demandas e resolução de situações críticas;
• Acompanhar fluxos operacionais para garantir a atualização e confiabilidade das informações nos sistemas;
• Apoiar negociações e alinhamentos com clientes internos e demais áreas parceiras;
• Participar da construção de soluções para desafios relacionados ao planejamento e disponibilidade de materiais.

Analista de PCM Junior

Support Engineer

• Monitor and analyze the performance of field equipment (notebooks, desktops, tablets, mobile phones, electronic voting machines, kiosks and other solutions), identifying deviations, recurring failures and opportunities to improve products and processes.
• Manage and follow up after-sales incidents, recording, investigating and directing technical issues to the responsible areas, contributing to root-cause identification and implementation of corrective actions.
• Act as an interface between customers, Authorized Service Centers and internal departments, tracking tickets, requesting updates and ensuring compliance with established deadlines and service levels (SLA).
• Provide technical support to the network of Authorized Service Centers, offering guidance on diagnosis, maintenance, assembly and disassembly of equipment, and assisting in preparing field teams for support of new products.
• Assess failures reported in the field, perform technical analyses, request sample units when necessary and support investigations to ensure accurate diagnoses.
• Prepare reports and KPIs for the area, monitoring failure rates, warranty costs, product performance and other strategic information to support decision-making.
• Manage warranty processes with the authorized network, ensuring correct execution of procedures and compliance with agreed standards.
• Control inventory and parts movement, monitoring availability of items required to meet technical support demands.
• Support technical training for field teams and the authorized network, sharing knowledge on maintenance, diagnosis and repair of equipment.
• Work in a dynamic environment, handling multiple simultaneous demands with a focus on problem solving, a sense of urgency, proactivity and communication across different areas of the organization.

Junior Service Analyst – IT Technical Support

Administrative Assistant

• Operar e realizar atualizações no CRM (Zendesk), garantindo a organização e qualidade das informações.
• Realizar a distribuição e acompanhamento de leads para a equipe comercial.
• Elaborar, atualizar e analisar relatórios operacionais e gerenciais.
• Apoiar o gestor nas rotinas administrativas e no acompanhamento dos indicadores da área.
• Prestar suporte ao time comercial em demandas administrativas e processos internos.
• Atuar no acompanhamento de solicitações de pós-venda, garantindo o direcionamento adequado das demandas.
• Auxiliar no tratamento e acompanhamento de ocorrências relacionadas a entregas e devoluções.
• Organizar informações, controles e documentos necessários para o bom funcionamento da operação comercial.
• Interagir com diferentes áreas da empresa para garantir o fluxo adequado das atividades e informações.

Assistente Administrativo – Comercial

Financial Planning and Analysis

• Monitor and control the accounts receivable portfolio.
• Perform financial reconciliations and analyze discrepancies, ensuring the integrity of financial information.
• Monitor performance indicators related to collections, delinquency, and cash flow.
• Develop management reports, financial analyses, and dashboards to track results.
• Prepare executive presentations for Management and the Board of Directors.
• Support the identification of improvement and automation opportunities in financial processes.
• Work in partnership with areas such as Commercial/Sales, Controllership, Accounting, and Credit & Collections to resolve inconsistencies and improve operations.
• Perform financial analyses and controls using SAP.
• Ensure the reliability of information and compliance with internal policies and procedures.

Mid-level Financial Analyst – Accounts Receivable

QA Engineer

• Executar testes funcionais em soluções de pagamento eletrônico (POS).
• Validar transações utilizando tecnologias MAG, Chip (ICC) e NFC (Contactless).
• Investigar falhas reportadas por clientes, identificando causas e apoiando a resolução de problemas técnicos.
• Atuar em conjunto com times de desenvolvimento no acompanhamento de correções.
• Apoiar processos de homologação e certificação junto a adquirentes e bandeiras.
• Realizar visitas técnicas a clientes quando necessário para análise de ocorrências em campo.
• Garantir a qualidade de releases e novas funcionalidades antes das liberações para produção.

Analista de Testes, PL

Designer

• Develop educational materials, infographics, visual manuals, and learning support content;
• Support the production and editing of instructional videos, learning paths, and audiovisual content for learning platforms;
• Assist with video recording, and may occasionally act as a presenter or facilitator for educational materials;
• Create layouts and prototypes for portals, systems, and interfaces in partnership with technology and development teams;
• Organize and publish content on corporate training and learning platforms;
• Work on shared requests across different areas of the company, supporting projects, events, and communication initiatives.

Junior Graphic Designer

• Provide support to field technicians during on-site service calls at customer locations;
• Analyze requests related to hardware parts and components;
• Validate technical equivalences between components, following documentation and engineering guidance;
• Consult corporate systems to identify parts availability and compatibility;
• Perform inventory analyses and support decision-making to meet service demands;
• Act as an interface between internal departments, ensuring timely and accurate information flow;
• Track and manage incoming requests, ensuring correct routing and resolution;
• Support process improvements and identify automation opportunities for the area.

Junior Service Analyst – Field Services

• Analyze tax documents in accordance with current legislation.
• Calculate withheld federal taxes (IRRF, CSRF and CIDE).
• Manage the filing of ancillary obligations (REINF, MIT, DCTFWeb, PER/DCOMP).
• Perform inquiries, offsets and follow-ups with the Federal Revenue Service (e-CAC).
• Support tax processes related to international payments.
• Perform tax reconciliations and verifications.
• Prepare tax reports, indicators (KPIs) and tax controls.

Tax Analyst, Mid-level

• Assistance to Account Managers
• Quotation requests
• Customer registration
• Order entry
• Order follow-up
• Order review and analysis
• Delivery tracking
• Liaison with purchasing, production, and shipping/dispatch teams.

Junior Administrative Analyst

Artificial Intelligence

• Map and analyze internal processes
• Identify opportunities for improvement and automation
• Support the development and implementation of solutions
• Conduct testing and validation of initiatives
• Support data analysis and performance indicators (KPIs)
• Create and maintain process documentation
• Liaise with internal departments

Business Intern – Artificial Intelligence

• Realizar lançamentos contábeis (débito e crédito).
• Classificar documentos conforme o Plano de Contas.
• Executar conciliações contábeis e apoiar o fechamento mensal das controladas.
• Auxiliar na elaboração de balancetes.
• Elaborar relatórios e controles contábeis.
• Apoiar demandas de auditoria e áreas internas.

Analista Contábil, PL

• Record accounting entries (debits and credits);
• Classify documents according to the Chart of Accounts;
• Assist in the preparation of trial balances;
• Prepare accounting reports and controls;